Frumzi Casino - No payment and no response to reminders

Dear Frumzi Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Frumzi Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear MMM8888,

We sincerely apologize for our inability to provide a timely response.

Upon conducting a review of your account, we can confirm that all of your withdrawal requests have been fulfilled, and your most recent withdrawal request was processed and paid from our end on January 9, 2025. Subsequently, there has been no activity in your account, nor do we observe any remaining balance.

Should you require any additional assistance, please do not hesitate to reach out to our team.

Our team wishes you all the best for your future activities!

Best regards,
Frumzi team.

Dear @MMM8888,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.