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Not paying my withdrawals


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By felix21
11 years ago
Message on forum
I inform you that I call from Italy and I have to use the online translator in English, I do formal complaint against www.supremeplay.com 'cause I do not have a payout made ​​legally paid 300 euro without giving me an explanation, then in on June 16, 2014

I made a withdrawal request of € 125 euro from my account, on my funds paid and I 'was denied without explanation.

I point out that on google there are evidences of players supremeplaycasino, unpaid, who claim that supremeplay.com is going to fail and not pay the giocatori.faccio formal complaint of theft and fraud against supremeplay.com, I ask you to activate askgamblers verification procedures and legal

protection for me and my entitlement to be compensated.
I look forward courteous response.! cordial greetings.!
Disputed Casino Supreme Play Casino
Amount €300

Discussion

User name
Dear @felix21,

 It is a nice practice to confirm if your complaint is resolved or not. Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.
User name
This issue has since been resolved.
User name

This complaint has been reopened due to the declared willingness on behalf of Supreme Play Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is happy to give these old cases one more chance for a successful resolution.

User name
Dear @felix21,
Any update considering your complaint?

Supreme Play Casino Complaint Stats

Resolved 3 / 3
Avg. Amount $139
Avg. Complaint Duration 7 days
Avg. Response Time 5 days

Supreme Play Casino Complaints

See all complaints for this casino
Didnt pay out and blocked account!

Hello Everybody/Askgamblers!

Please help! :)

This casino is blocked my account because: "I'm from Hungary"!

Supreme e-mail:

Re: account locked (Support #20293449)

Hi

We are sorry but we do not accept players from hungary any more

Thanks

Regards

Support team

supreme Play Casino

[email protected]

Askgamblers shows now too: "Players from Hungary are accepted"

And the STORY/SHOW BEGIN:(It's happened half year ago, I didnt know this site earlier):(:

I won 654.20 EUR in this casino, but Supreme is cancelled, because I played Black Jack while bonus was active!

It's true, BUT THE BONUS IS ACTIVE WHEN CASHOUT REQUITMENTS ARE MET! (It's Rival system)

I wagered more than enough (2906 eur), and after the slots playing (after the wager), I played Black Jack for fun, so I didnt want to cheat or something! (I lost some eur with the Black Jack, but it is not important, when I start the withdrawal, I have got 654 eur)

The Supreme Financial Dep. was unflexible, ununderstanding, and they didnt want to see in the details!... :(

SO the details:

I used 200 % welcome bonus, so I deposited 30 eur, so i got 60 eur, so I played with 90 eur!

I played FROM Mar 4, 09:47:27 PM TILL Mar 4, 11:36:46 PM <--- Supreme datas

I won some money (after -60 eur bonus), what Supreme is cancelled:

205344530800774 654.20 NETeller CANCELLED 5:09:57 AM

My last wagered correctly at the slot machine (till this time NO Black Jack):

205344530722339 Milk the Cash Cow 3.00 3.00 Mar 4, 22:48:10 PM

My first Black Jack playing happened on March 4, at 22:49:25 PM, with 5 $ wagered

Here you can find a Supreme answer via e-mail (WHAT IS NOT CORRECT), this answer would be better for me, coz Supreme wrote my first Black Jack hand was later, but it is not true:

----------------------------------------------------------------------------------------

You can see on your play history that the promo was activated on

2013-03-04 21:47:27 (server hour) and completed on 2013-03-04 23:36:46

(server hour)

You can also see blackjack bets at 2013-03-04 23:31:50 / 2013-03-04

23:31:41 / 2013-03-04 23:29:37 / 2013-03-04 23:28:06

So those bets where done during the bonus, when bonus play through was

still not completed and so under the bonus terms.

---------------------------------------------------------------------------------------------------

I have checked my wagers from page to page! (This was a heavy job.):

(In Rival casinos you can see every spins (bets - spins - times)

The following data resulted from this work:

Till March 4, at 22:49:25 PM, the following wagers have occurred (according to YOUR history):

TIMES BET

322 X 3 EUR = 966 EUR wagered

142 X 2 EUR = 284 EUR wagered

49 X 1 EUR = 49 EUR wagered

964 X 1.5 EUR = 1446 EUR wagered

215 X 0.75 EUR = 161.25 EUR wagered

Total wagered: 2906.25 EUR

The wager requitments in euro: 2700 EUR

Well, my wagers were more than sufficient!



These, I wagered with slot machines WITHOUT ANY NOT ACCEPTED GAME: THIS WAS MORE THAN ENOUGH!

In Supreme bonus terms, they say nothing like that I cannot play any game after the wager!

So finally, This casino should pay! :)

Thank you for the attention!

Status solved Resolved