Complaint #3 ForzaBet Casino

Deposit Limit not respected

By Nusha788

1 year ago

Hello,

On 30.1.2025 I set up limit of 1 euro per day. After a few days I managed to deposit way more than 1 euro and tried to speak with the casino, but they were not providing to me a solution.

Now they are not answering my questions. Can you please help, I played 1200 euro over the limit that I set up and I think that I am not the only person with this issue

Disputed Casino ForzaBet Casino

Reason Deposit limits

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that ForzaBet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

ForzaBet Casino

• Representative

1 year ago

Even if your main casino account is set in EUR, some games (especially those from specific game providers) operate internally in USD or another default currency. When you launch one of these games, your EUR balance is converted temporarily to USD within the game interface. This allows the game to function in its native currency without affecting your actual account currency.
So, when you place a bet inside the game and it shows as $ (USD), it's not because your account changed currency—it's because the game itself runs in USD. Behind the scenes, the platform automatically handles the conversion based on the current exchange rate.
When you win or lose in the game:
The result is converted back to your main currency (EUR).
Your account balance reflects everything in EUR, not USD.
This is a common setup used by many online casinos, and it's done for compatibility with international game providers.
Dear customer,
When making a deposit, both the currency selection and the amount input are clearly visible on the screen. If you were able to choose the deposit amount, it's expected that you also select the correct currency—both options are presented side by side. I, along with all our other customers, can see them without issue—so it's difficult to understand why this was overlooked in your case.
At this point, it appears you're simply trying to find reasons to justify your request and close this case in your favor. However, that is not possible. We have already provided all relevant facts and explained everything clearly in our previous messages. Despite this, we are continuing to go in circles with the same questions and answers.
The system is straightforward: you see the menu, you choose the amount, and you choose the currency. It is not complicated.
We apologize for any inconvenience, but this case is now considered closed. No further responses will be provided from our side.

Thank you for your understanding.-

Nusha788

1 year ago

If the other cases are with the same issue. That means that YOU need to change something....
Furthermore, your system states that “your account can be set with deposit limits,” but it does not clearly say that a separate limit must be set for each individual currency. Are you seriously suggesting that I need to manually set a deposit limit for every possible existing currency?

This is not how responsible gaming tools should function. Currencies around the world are simply different ways of expressing numbers—and the idea behind deposit limits is to help players control their total spending, regardless of how the numbers are labeled (EUR, USD, ETH, etc.).

Requiring players to set separate limits for each currency without a clear, unavoidable notice is misleading and irresponsible, especially when the platform itself does not clearly indicate which currency is being used during gameplay or when displaying balances and winnings.

I believe this is a serious flaw in the design of your responsible gaming system, and I ask AskGamblers to consider this as a legitimate concern before closing the case.

ForzaBet Casino

• Representative

1 year ago

In the first screenshot, you can see the amount displayed in USD because you selected USD as your currency. Likewise, when you choose EUR, your balance reflects that currency. On the withdrawal page, it's necessary to select the appropriate currency before proceeding. A withdrawal cannot be completed unless the correct currency is chosen.it's important to clarify that we are talking about deposit limits, not wager limits—these are two entirely different things. A deposit limit set for USD applies only to USD. A deposit limit set for EUR applies only to EUR. This is clearly outlined and easy to understand in our deposit limits section, where everything is explained in a straightforward way and displayed clearly in the menu.

Dear customer, the situation is very clear. The mistake was not due to any system issue—it was simply a matter of not paying attention during the transaction. Now, instead of acknowledging this oversight, it seems an effort is being made to shift responsibility to the casino.

While we are always here to support our users, we must also be clear: the responsibility for your losses and mistakes does not lie with the casino. If there had been an error on our part, I would have refunded the amount with no hesitation. But the facts show that this was a user error, and we strongly advise being more careful and reviewing your actions thoroughly in the future.

Please also note that no other users have reported a similar issue, which further suggests that the system is functioning as intended and the process is easy to follow for the majority of customers.

ForzaBet Casino Complaint Stats

Resolved 5 / 6

Avg. Amount $190

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

ForzaBet Casino Complaints

See all complaints for this casino

Failed Self Exclusion Responsible Gaming

I am filing this complaint against Forzabet Casino (forzabet.live) because my self-exclusion request was never processed and an agreed refund has, to this day, not been paid out properly.
1. Failed self-exclusion
I contacted Forzabet Casino by email at the official Responsible Gaming address listed on their website and explicitly requested the permanent closure of my account. I clearly stated that the reason was gambling addiction. The casino replied only with a follow-up question asking for my reason — even though I had already clearly communicated this in my first message. I then sent three further emails but received no response whatsoever. My account was never closed, and I was able to continue making deposits without any restriction.
Before my very first deposit, I had also submitted a separate request for a monthly deposit limit of €40. This request was completely ignored as well.
As a direct result of the casino's failure to close my account, I incurred total losses of €623 after the date of my initial self-exclusion request.
2. Agreed refund was not paid out properly
This matter was previously handled by Casino.Guru (Complaint ID: 213353). During that process, the casino agreed to a refund of €211.
However, this agreed refund was merely credited to my casino account — that is, to an account that, due to my self-exclusion request based on gambling addiction, should already have been closed at that point. Subsequently, for roughly three weeks, no one processed the actual payout of the amount. As is unfortunately to be expected in the case of a person suffering from gambling addiction, I once again gambled away the amount credited to the still-open account during that time — on an account that should long since have been closed due to my gambling addiction.
In doing so, the casino not only breached its original obligation to close the account, but also handled the promised refund in a manner that runs entirely counter to the actual protective purpose of self-exclusion.
3. Account still active to this day
To this day, my account remains fully usable — I can still make deposits and play, even though the casino has been demonstrably aware of my gambling addiction for months and I have repeatedly requested closure. Allowing a person with a documented gambling addiction continued, unrestricted access to deposits and gambling services despite repeated, explicit self-exclusion requests constitutes a gross breach of the duty of care and player protection (Responsible Gaming) obligations, and is, in my view, in no way justifiable.
Evidence available:
Email correspondence with the casino's Responsible Gaming team
Proof of deposits made after the date of the self-exclusion request
Casino.Guru complaint thread (ID: 213353) documenting the agreed refund
My request:
I request that the casino immediately and permanently close my account, pay out the agreed refund of €211 to an external payment method (not to the casino account), and provide an explanation as to why my self-exclusion request has not been processed to this day, contrary to their own Responsible Gaming policy.
I have not violated any of the casino's terms and conditions. I am happy to provide all relevant documents and evidence upon request.

36h left

€211

Second withdrawal delayed after partial payment

I am submitting a complaint regarding a delayed withdrawal.

Timeline:

- KYC documents submitted January 14 after a previous withdrawal request

- First withdrawal paid (USD 200)

- Second withdrawal requested January 25 for USD 288.82

- Current status: Pending for several days

No betting activity has occurred since.

No bonus or wagering requirements are active.

This amount represents the remaining balance, not winnings.

I sent a follow-up email requesting confirmation and received no reply.

No additional documents have been requested.

According to the casino's own withdrawal policy, processing should take 24–72 hours, which has already passed.

I am requesting the processing of the withdrawal or a clear explanation for the delay.

Unresolved

$289

Can not withdraw money casino

I use usdt. Even though the value was more than 200usdt, they deliberately did not let me withdraw.
I withdrew money on November 3, 2025. They asked to verify documents including ID and photo of face with ID. I sent them on November 10, 2025 but until now they still have not responded. When I contacted support, they told me to contact the finance department via email

Resolved

$200

Withdrawal overdue

I made a withdrawal of 150 Tron crypto on the platform since on the 27/09/2025, their terms and conditions says that withdrawals will be processed within a maximum of 24 hours, sadly my withdrawal is currently over 3 days and still counting and I have not received the amount yet. I have communicated with support several times during this period, and the message are always the same, 'you will be paid tomorrow or next day', this has been on without getting paid at the end making everything frustrating even more.

Resolved

$401

Prolonging withdrawal

I am making this complaint because if I don't I am afraid i will loss my money like many others who lost theirs.

2 days ago i placed a withdrawal of 83 USD worth of Tron crypto currency and it's currently over 24 hours without it been paid, each time i lay my complaint via their email and online support i got no response, it's as if the whole platform has been abandoned making everything frustrating even more, on their terms and conditions it was stated that withdrawal are processed within 24 hours, my is over now without gotten nothing, no response, no feedback, no update.

Also it is important to add that i did some background checks and i discovered many victims who has lost their withdrawals to forzabet claiming they submitted wrong crypto wallet address which has negatively cut short my level of trust and i am afraid I might face similar issues even when I submitted correctly crypto wallet address.

I am writing to formally clarify that the Tron crypto wallet address (TRC 20) used is correct and it has once used for withdrawal at forzabet successfully, Seen below.

TMCWtHhmMFYkGHP7JNoCWNvJGoACT6hdVF

I am writing to eradicate any future claims on submission of incorrect wallet address, mistakes, errors etc by forzabet that might result to funds not be receive at the end. From my research a lot of users are victims of this circumstances.

This is a complaint for a overdue withdrawal to be paid also to clarify the correctness of my submitted crypto wallet address.

thanks for your help on this matter
Below are screenshots of forzabet also confirming the correct submitted crypto wallet address as well as screenshot from chats waiting for responses that never come.

Kind regards

Resolved

$83

Forza never processed my withdrawal now not engaging

I requested a withdrawal from forzabet on March 18th. It was never processed and then the casino stopped engaging, despite emails.

They seem to be engaging with players on Askgamblers so I figure it's my best hope.

They emailed a few weeks ago with a promo, I emailed back raising a concern about the withdrawal and they said they would do an investigation, but then we hit radio silence again.

I have attached all the evidence.

I would appreciate Askgamblers mediating as it seems to be the only place the casino actually engages with people.

Help

Rejected

The casino sent the payment but I did not receive it

I opened an account at this casino at the end of 2024.

I liked everything. I made bets, made deposits, and requested withdrawals without any problems.

On January 3, 2025, I made a request to withdraw $170 via cryptocurrency.

I received a message that the transfer had been sent, but I never received the money. I wrote a letter about it, and they replied that they would look into it. A week later, I wrote again, and they told me that they were dealing with my issue.

A long time has passed in this correspondence, and now, in March, they wrote to me that the transfer had been sent to me, but I may have provided the wrong address.

I know for sure that I requested a withdrawal to the same wallet from which I made the deposit. I also want to say that if different network addresses are specified when requesting the withdrawal of a certain coin, then the system should block this transfer. That is, if I entered the USDT trc-20 address and specified the network from bep-20, the system will not skip this payment.

I asked the casino to send the payment details so that I could check again whether I had received the payment or not. Send me the hash of the transaction, as the hash is secure and does not contain any confidential information.

The casino refused to provide me with this information. It turned out that the casino, according to them, sent me a payment (which I did not receive), but refused to provide information on this payment, and asked me to take their word for it.

AskGamblers, please help me understand this issue.

Resolved

$170