No money yet!

I played at Folkeautomaten and won about 80€ on Secret of the stones slot, i made a withdraw of 58€ but it vanished and no money was paid to my account and there was no withdraw pending in my transaction history, so i contacted livechatt and they claimed my amount on my account never was above 50€ and that my biggest win was 19€.?? This is not acceptable and Id like a full log from netent so that i can proofe they are wrong. How can they manipulate the game history? I´d like to se my full activity on may the 1:st 2016. And now here on A-gambler i have seen other complaints regarding the same matter. Never the less, my withdraw of 58€ is gone and the worst is they call me liar. I am an 70 year old lady that likes to play slots and have never seen anything like this. But since i am old i know my way around. And particular when other users on comeon-branded sites have the same problems like me, well then its something really suspicius with the gaming history at Folkeautomaten. Be aware..

I deposited 15€ without any bonuses etc and playes a game and won so I could make a withdrawal of 30€. I then got an eamil that said that yhe withdrawal was declined due to no history of me pplaying in their system. They accused me för cheating with their system, servers etc and I couldnt believe my eyes and were chocked when I saw the mail!! Accusing me of "hacking" their system made me feel so bad and sorry! I checked it though and there were no history but I had not done anything to their servers etc. so its a false accusacion and a big mistake from them cause its their systenm that fails and not me that has created this issue. They had put back my money in the account (30€) so I told them I will now play for the 30€ and then check the history. I played and checked and there were nothing. (The playerpoints had increased though!!) I begged them in several of mails to solve this but I got no answers at all! I want my winnings and it doesnt matter that it is only 30€ cause this is a false accusement that I feel so bad about!