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Folkeautomaten Casino - Declined payment of winning due to no history

Complaint Info
Disputed casino Folkeautomaten Casino
Reason Declined payment
Amount € 30
Posted on December 17, 2015

I deposited 15€ without any bonuses etc and playes a game and won so I could make a withdrawal of 30€. I then got an eamil that said that yhe withdrawal was declined due to no history of me pplaying in their system. They accused me för cheating with their system, servers etc and I couldnt believe my eyes and were chocked when I saw the mail!! Accusing me of "hacking" their system made me feel so bad and sorry! I checked it though and there were no history but I had not done anything to their servers etc. so its a false accusacion and a big mistake from them cause its their systenm that fails and not me that has created this issue.

They had put back my money in the account (30€) so I told them I will now play for the 30€ and then check the history. I played and checked and there were nothing. (The playerpoints had increased though!!)

I begged them in several of mails to solve this but I got no answers at all! I want my winnings and it doesnt matter that it is only 30€ cause this is a false accusement that I feel so bad about!

Posted on December 18, 2015

The same thing happened just one day after this at their other casino Casinostugan! This is amazing and so strange! But it shows that you can not really trust any casino! They accuse me for hacking !!!! their system and manipulate my own session playlist! And all this for 30€ !!

Posted on December 18, 2015

@yoggi, your last complaints message has been edited and foul language used has been removed. Please make sure to avoid the usage of vulgarities while using the AskGamblers Complaints Service.

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