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Finlandia Casino - Refusing to process payment or provide assistance

UNRESOLVED
Complaint Info
Disputed casino Finlandia Casino
Reason Account closure
Amount kr 11328
Posted on September 30, 2018

I played on Finlandia casino. made two deposits with bonus and lost. The third time I actually won and asked for a withdrawal. They asked for the usual verification documents, but every time I sent them all the documents it seemed like I am getting a response from a bot. Basically I kept getting the same answer that I have to send my documents.
Then I went abroad and totally forgot about it. When I came back to Sweden and tried to log in, I noticed they have blocked my account. Since then I tried to contact them through email but received no answer.

You can see all my email communications with them in the screenshots.
Please help me resolve this issue.
I want Finlandia Casino to pay 11328 SEK that I had on my account when they closed my account.

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