Refusing to process payment or provide assistance

My account at Finlandia Casino was blocked for no obvious reason. When I asked - through live chat - their customer support for clarification, they refused to tell me the reason. They only cited paragraph 2.8. in their T&C as grounds for blocking my account.

I'm astonished, as I had a good time playing at Finlandia Casino. I used their welcome bonus, wagered it and managed to win and withdraw a modest amount. I also sent the necessary KYC documents to them and everything seemed to be fine. Then, when I later on tried to log in again, the account was blocked.

I also noticed that my account at Vera & John Casino was blocked, too. Obviously because both casinos belong to the same company, Dumarca.

I am fully OK with the fact that casinos can choose their customers. And I wish all the best for Finlandia Casino in the future. I would only like to know the reason for the dismissal and is there anything to do to reopen my account.

I was playing on finlandiacasino 14e februari and i won 1250 euro. the 15e i get the usual mail about verify my account.. i send in what the asked for.. and got a reply that i needed to send in new picture on my Driving licens front and back. i did that and got a new email from them saying i need to send in a new bill i did that aswell and got a new reply that i still need to send in new proof of my adress and a face id.. i did send in 5 different bills and 5 picture of me holding my id.. and again they ask me for the same thing.. i send them again and they lock my account.. i ask them why and they say that they havent got the documents that they are asking for.. so they need documents of ID front/back , new bill , a bill with my ID on the same photo. and face ID.. they have asked me 8 or 9 times to send in the same documents.. and i have send in over 50 documents.. i have send them around 30 pictures with proof of adress 6-7 different bills , 10 face id , 8 pictures with my ID front/back and 2 with my ID on the same picture as a bill.. taken with my iphone 6+ they are just Stalling my payment.. i have send in all they ask for sevral times. and they still asking me for the same thing over and over again.. I can attach my email from and to Finandia but i dont wanna upload them public.