Ag Awards

Finlandia Casino - Refusing to process payment or provide assistance

Complaint Info
Disputed casino Finlandia Casino
Reason Account closure
Amount kr 11328
Posted on September 30, 2018

I played on Finlandia casino. made two deposits with bonus and lost. The third time I actually won and asked for a withdrawal. They asked for the usual verification documents, but every time I sent them all the documents it seemed like I am getting a response from a bot. Basically I kept getting the same answer that I have to send my documents.
Then I went abroad and totally forgot about it. When I came back to Sweden and tried to log in, I noticed they have blocked my account. Since then I tried to contact them through email but received no answer.

You can see all my email communications with them in the screenshots.
Please help me resolve this issue.
I want Finlandia Casino to pay 11328 SEK that I had on my account when they closed my account.

Best Regards

By subscribing you are certifying that you are over the age of 18.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy