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Finlandia Casino - Account blocked for no obvious reason

Complaint Info
Disputed casino Finlandia Casino
Reason Account closure
Posted on November 30, 2018

My account at Finlandia Casino was blocked for no obvious reason. When I asked - through live chat - their customer support for clarification, they refused to tell me the reason. They only cited paragraph 2.8. in their T&C as grounds for blocking my account.

I'm astonished, as I had a good time playing at Finlandia Casino. I used their welcome bonus, wagered it and managed to win and withdraw a modest amount. I also sent the necessary KYC documents to them and everything seemed to be fine. Then, when I later on tried to log in again, the account was blocked.

I also noticed that my account at Vera & John Casino was blocked, too. Obviously because both casinos belong to the same company, Dumarca.

I am fully OK with the fact that casinos can choose their customers. And I wish all the best for Finlandia Casino in the future. I would only like to know the reason for the dismissal and is there anything to do to reopen my account.

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