Complaint #1 Fanobet Casino

Withdrawal processed delayed

By Temitope A.

5 months ago

I made a withdrawal of £463 weeks ago that was January 3rd and I waited to be paid before for 3days because usually the payment takes 24hrs before payment processing. I have to contact customer to know why am yet to be paid, until I receive a email that to theres a error in payment processing and my withdrawal had been refunded also stated that I should go ahead and make new request for withdrawal. I went ahead and make new withdrawal on 8th of January, uptill date I haven't been paid.

I have contacted both customer service and my VIP manager on this issue but nothing had been done. I even stated if there's a problem with my account no response, only asking this for clarification.

It been 9days now I haven't been paid..

Pls help me on this issue, I want to know what's really going on there

Disputed Casino Fanobet Casino

Reason Delayed payment

Amount £463

Discussion

AskGamblers

• Support Team

5 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Agoi95

• Nigeria

5 months ago

I have received my payment today. I can mark the complaint as resolved..
Thanks Askgambler.

Fanobet Casino

• Representative

5 months ago

Thank you for your message.

We would like to clarify that the previous withdrawal request was automatically cancelled due to a technical issue on the side of the payment provider. The delay was not related to any account verification procedures or actions required from the player.

At the moment, the player has already created a new withdrawal request. This request has been successfully registered in our system and will be processed as soon as possible in accordance with our standard procedures.

We apologize for any inconvenience caused and appreciate the player’s patience and understanding.

Kind regards,
Fanobet Team

AskGamblers

• Support Team

5 months ago

Dear Fanobet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Fanobet Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $509

Avg. Complaint Duration 4 days

Avg. Response Time 1 day

Fanobet Casino Complaints

See all complaints for this casino

My account was disabled

My account was disabled and I just made a deposit of 200€ into the website. I have to contact the customer service to know what's happening and I was told the account closure is final.

How can my account be disabled along with my deposit? If you don't want me on your platform you can refund my hard earn money and blocked my account and not blocking my account with my initial deposit. That seems like a fraudulent act.

Pls askgambler, I'm not satisfied with the way I was treated on this site and I want you to interfere to this issue thanks.

Resolved

€200

Payment delay from casino

Hello Askgambler,

I have been having issues with my withdrawal from 15 of January of total withdrawal of £490. I have contacted the customer support multiple times claiming there is service issue with payment providers. I have been declined twice and I got an email to place another withdrawal in which I did, yet no payment to date

Later I have to ask people I refer to this casino if there’s a problem of withdrawal at their end but my surprise is that they said nothing like that, someone claimed he got paid days ago. So at this moment I don’t know why they decided to keep my withdrawal on pending.

I need your assistance on this issue. Thanks

Resolved

£490