Complaint #2 Fanobet Casino

Payment delay from casino

By Ebenezer A.

5 months ago

Hello Askgambler,

I have been having issues with my withdrawal from 15 of January of total withdrawal of £490. I have contacted the customer support multiple times claiming there is service issue with payment providers. I have been declined twice and I got an email to place another withdrawal in which I did, yet no payment to date

Later I have to ask people I refer to this casino if there’s a problem of withdrawal at their end but my surprise is that they said nothing like that, someone claimed he got paid days ago. So at this moment I don’t know why they decided to keep my withdrawal on pending.

I need your assistance on this issue. Thanks

Disputed Casino Fanobet Casino

Reason Delayed payment

Amount £490

Discussion

AskGamblers

• Support Team

4 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Garyrowland77

• Nigeria

4 months ago

I have received the withdrawal and I can mark complaint as resolved. Thanks Askgamblers❤️

Garyrowland77

• Nigeria

4 months ago

Thanks For the Feedback,
Similar things have been said whenever I go on live chat or talk to the manager, Anyway, once my withdrawal is being processed I will mark the complaint as solved. Looking forward to receiving my withdrawal
Thanks.

AskGamblers

• Support Team

5 months ago

Dear @Garyrowland77,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Fanobet Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $509

Avg. Complaint Duration 4 days

Avg. Response Time 1 day

COMPLAINT REFERRED BY AGCCS PARTNER Freespins Aktuell (28)

Fanobet Casino Complaints

See all complaints for this casino

My account was disabled

My account was disabled and I just made a deposit of 200€ into the website. I have to contact the customer service to know what's happening and I was told the account closure is final.

How can my account be disabled along with my deposit? If you don't want me on your platform you can refund my hard earn money and blocked my account and not blocking my account with my initial deposit. That seems like a fraudulent act.

Pls askgambler, I'm not satisfied with the way I was treated on this site and I want you to interfere to this issue thanks.

Resolved

€200

Withdrawal processed delayed

I made a withdrawal of £463 weeks ago that was January 3rd and I waited to be paid before for 3days because usually the payment takes 24hrs before payment processing. I have to contact customer to know why am yet to be paid, until I receive a email that to theres a error in payment processing and my withdrawal had been refunded also stated that I should go ahead and make new request for withdrawal. I went ahead and make new withdrawal on 8th of January, uptill date I haven't been paid.

I have contacted both customer service and my VIP manager on this issue but nothing had been done. I even stated if there's a problem with my account no response, only asking this for clarification.

It been 9days now I haven't been paid..

Pls help me on this issue, I want to know what's really going on there

Resolved

£463