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Failure to pay winnings


I put 50 dollars on with no bonus. I won 400 on a double bonus poker. I attempted to withdraw my money and it won't accept my withdraw request. After I requested the withdraw by check and it was denied they converted my withdrawable amount to 96 cents and turned the 400 dollars into bonus. I did not deposit using a bonus. If you win they will cheat you out of your money.
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Disputed Casino Las Vegas USA Casino
Amount $400

Discussion

User name loyalty-level-2
No payment, cannot reach anyone regarding payment. Still will not process winnings. Not gambling here anymore.
User name
Dear Las Vegas USA Casino,

Please let us know if there's some update regarding this case.

Las Vegas USA Casino Complaint Stats

Resolved 49 / 117
Avg. Amount $6,838
Avg. Complaint Duration 6 days
Avg. Response Time 3 days

Las Vegas USA Casino Complaints

See all complaints for this casino
Casino not paying me

I have been a player on this site for a long time and lost countless deposits totalling thousands and thousands of dollars. I deposit using BTC and never take bonuses so that I never have to worry about meeting rollovers or sending in copies of credit cards. I was playing video poker and finally won $3k I went to withdraw and found out you can only withdraw $1k max via BTC. Well that's my fault for not checking beforehand. I then found out I can request multiple $1k requests and they will pay two of them together. As soon as I requested payout I got emails from support saying I now needed to send in ID and a utility bill even though I deposited via BTC and had no credit card. I didnt care so I sent them the docs they required same day and I also received a call from their security dep and verified what they needed. I was told that my acc was verified and that I would be paid now. This is where support started becoming harder to reach, they would ignore my chat requests and 5 days in a row I asked to speak to a supervisor and 5 straight days I was told no I couldn't speak to one. I was told they were waiting on their 3rd party payment processor to send their next batch of payments. I simply asked them for a date of when that would be and they could not give me an answer. If they truly had a processor that was making these payments it should not be a big deal to say the next batch will go out in 2 days or a week or 2 weeks or however long as long as they stuck to that. What casino can't give you any time frame at all as to when your payout will go out? I also then found this site and saw multiple complaints from players also waiting on payouts that were told the exact same thing for months and months.

I tried to chat with support again and again simply asking for a date or a supervisor which they couldn't help with. On one chat the text did get a little heated and Maybe they would consider what I said rude as I asked the operator how they sleep at night knowing they take deposits but don't pay out withdrawals and a few other things along the same lines. I can't help but get angry. It is a rare thing to win gambling so to win and not get paid is the most annoying thing that could ever happen.

Status unsolved Unresolved
$3,000