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Rich Casino - Failed Withdrawal & No Further Assistance

RESOLVED
JMC505 Western Australia
posted on July 10, 2018.

I withdrew $600 from my account with the assistance of one of the team members via chat. A day later I checked my transaction history and it shows that the transaction failed.

I have been trying to get in touch with someone but as soon as I start explaining the situation, the connection drops out or no one replies at all

I was advised to email accounts and security, which I did, but had no response. I emailed again and received an automated response saying that the ticket was now reopened. So this indicates to my that the tickets generated from my original email were closed with no rectification of the issue.

Also, I would assume that a failed withdrawal would result in the funds being put back to my account, which they have not. I was even asked if the funds were there when I made the withdrawal. If the $600 was not in my account, how is it possible to make a withdrawal and gave someone from rich casino attempt to transfer it?!

posted on July 12, 2018.

Hello,

Thank you for getting in touch with us and for your patience while we investigated this.

Please note that we looked into it and found that the request couldn't have been placed in the first place due to the fact that you did not have the available balance for it.

To be more exact, you tried to make a withdrawal request on the 7th of July, for the amount of AUD 600, while your balance was AUD 20.63 at that time. Since you were not able to place the payout request, you continued playing the balance until AUD 0.05, which is available on your account now.

Should you have any other questions in regards to your account, we are at your full disposal.


Kind regards,
The Rich Casino Team

AskGamblers
posted on July 16, 2018.

Dear @JMC505,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

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