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Silver Oak Casino - Bonus not given as promised, support was extremely rude and not user friendly.

REJECTED
fb_10205324586139772 United States
posted on October 19, 2015.

I would like to start off by saying that I really enjoy almost all my online gambling experience. I have never filed a complaint before this particular one and until now never thought I would. Every online casino I have dealt with in the past have been more than fair and they have always seemed to side with their customers. This is what keeps the good on line casinos in business.
Last night 10-14-2015, I had the misfortune of trying out for the first time an online casino who attempted to place themselves with the best of the best. After my terrible experience with them they fell extremely short of that. They used my personal information I provided to them to give them a rating of on how my experience was in gambling with them, even promising me a $20 payment to use at their casino after completing it. I have attached the invitation to do this further on in my complaint.
Needless to say, after my completion of their request (in which I was very fair and highly recommending), the $20 payment was denied along with a very unpleasant attitude.
I

AskGamblers
posted on October 19, 2015.

@fb_10­205­324­586­139772,
Any update regarding your complaint? Thank you.

posted on October 20, 2015.

Hi fb_10­­205­­32­4­5­86­­139772,

It's rare that I'm taken aback by a claim.

You claim that we had "an unpleasant attitude."

From the moment our Customer Service agent explained that you would be unable to claim two free chips in a row (this is standard in our terms and conditions), you began your tirade. NOWHERE in the chat was our agent remotely rude or "unpleasant." Some priceless gems:

"give it up NOW BI#%$"

"I will haunt your ugly ass for life"

"NOW GIVE ME MY F%#@ING CHIP OR I WILL MAKE LIFE FOR YOU AND YOURS HELL"

"YOUR CALL C%#T"

"YOUR BEHAVIOR IS UNACCEPTABLE BI#%$"

"MAKE SURE YOU HUG YOUR KIDS TIGHT"

I've forwarded the entire chat transcript to AskGamblers management to review. I'm certain they'll agree that there is nothing to discuss at this point and without question, you will no longer be welcome at any of our casinos.

Tawni

AskGamblers
posted on October 20, 2015.

We consider behavior shown by the player in the chat we received from casino management absolutely incompatible with the minimum standards of decency and normal attitude and behavior during conversation with casinos support. Such behavior is considered as a direct breach of the Terms & Conditions associated with AskGamblers Complaints Service and therefore, player's case is being rejected.

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