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Planet 7 Casino - Extremely long wait time for Bitcoin withdrawal

RESOLVED
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 1025
Posted on November 30, 2017

I've been staying on top of the withdrawal process from planet 7 for about a month now. Technically they're still (barely) within their posted timeframe for payment (my request was approved on the 22nd after a week long verification process and many, many, calls and chat sessions) my particular issue is the blatant misrepresentation of their withdrawal processes timeframe. This isn't "fast" by any stretch of the imagination. In fact I've received deposits from competitors in the same day. It's especially annoying considering how rapidly Bitcoin is increasing in value over the last few days. Amount was for 900 or so dollars in Bitcoin. Please pay me out.

Posted on December 4, 2017

Hi Morbxxx--

I'm so sorry for the difficulties you've been having with this.

As it turns out, we actually owed you a bit more money that you were anticipating ($1025). I had this issued to your Bitcoin wallet, on December 1st. ;-)

I wish you all the best,

Tawni

AskGamblers
Posted on December 4, 2017

Dear @Morbxxx,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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