Ag Awards
Notifications
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

Uptown Aces Casino - Not withholding to their own withdrawal limits, stalling $52,000 payments

RESOLVED
Tasitalia Switzerland Message
Posted on 07 July 2017

I won around 52000 but Uptownaces makes it extremly difficult to me to withdraw my winings. First the support told me that weekly limit for transfers to neteller is at 10'000. But I can enter only 2 x 2500 in the payout section and get no clear answers why it is like that. Now they say manager suddenly changed the terms and set weekly limit to 2500. So this would take 20 weeks to payout my 52000??? Even more cos every single payout request takes another 48h to be reviewied and confirmed. They said once the first payout has been processed i am able to enter more but only 2500 to neteller. I should choosed different options and mix them. So i have to make a skrill account too just to payout? For me it seems they just try to hold me back so i play more and loose all again. Why is it so extremly difficult to payout these winings?!

Tasitalia Switzerland Message
Posted on 08 July 2017

Now they even set a bet limit. Cant't bet high amounts no more and I am only loosing. Down to 19000 already! No one from support can explain why a bet limit was set! I feel cheated by this casino. So far only received 2500. Next payment 13th July and than 20th july. Ridicolous!

Tasitalia Switzerland Message
Posted on 08 July 2017

Wow absolutely crazy since they set bet limit i barely win and if than just small ammounts. It feels like manipulated

Posted on 10 July 2017

Hi Anastasio,

I'm checking into this, I will give you an update here soon.

Kind regards,
Ms Sloto

Posted on 10 July 2017

Hi Anastasio,

I've checked on both of these for you and see that there was an issue the casino previously had with the bet amounts, I'm happy to say this is fixed now.

Regarding withdrawals, please note that according to the casino's Terms and Conditions: There is a weekly withdrawal limit of $4,000 for your first withdrawal and thereafter $5,000 per week or as per mutual agreement with his/her personal account manager. Please note that management may determine more or less weekly payout limits depending on your VIP status

You are able to withdraw $4,000 per week, as per these conditions. Congrats on your big winnings!

Kind regards,
Ms Sloto

AskGamblers
Posted on 14 July 2017

Dear @tasitalia,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly. Thank you for your cooperation.

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy