Complaint #127 Planet 7 Casino

Excuses After Excuses, Still No Payments

By Busteroo

10 years ago

On 12-11-2015 I requested a withdrawal of $1800. On 12-18-2015 the withdrawal was approved minus $200 of which they labeled as a bonus. After numerous emails and excuses, I finally received a check on 2-15-2016, for $1560.01. I took the check to my credit union and was charged a $60 fee by my bank to process the check for deposit because it is from a Canadian bank. As of this past Tuesday 3-22-2016, the check has not cleared. That's 5 weeks. The check is only good for 90 days so I am beginning to wonder if the delay is just to let the 90 days come to pass and then I will get nothing and be out the $60 in addition to the money the owe me.
I have not had any better luck with the second withdrawal request.
On 2-3-2016 I made another withdraw request of $750. Once again this request has been given more excuses than I can count. They deducted the bonus portion and they say the amount that I entitled to is $572. This time I was promised a Visa card with my winnings. The last email I had from the casino was on 3-10-2016 promising that the payment has been finalized.
I really think this casino should be Blacklisted
I played with a couple of casinos in the past and it never took more than 2 weeks to get my winnings.
They are very creative in their excuses. They blame it on the processors and football season.
Can't wait to hear the latest excuse.

Disputed Casino Planet 7 Casino

Reason Delayed payment

Amount $2372

Discussion

AskGamblers

• Support Team

10 years ago

Based on submitter's last post, AskGamblers Complaints Team consider this complaint as successfully resolved and the case is being officially closed. We are happy that an agreement has been reached and we would like to thank both parties involved into this case for their cooperation.

Busteroo

• United States

10 years ago

Whew, this complaint is finally resolved.
Never have I had this type of experience with a business. My entire working career was in Retail and if a brick and mortar business had done business like this, it would have been drummed out of business.
I am not mad at any of the people that have tried to fix this issue. I am mad at the Company that thinks its okay to make employees, who are rarely paid decent wages, to make excuses and take abuse for the Company’s poor planning and indifference to Customers requesting withdrawals.
Figuring out how to pay people on the fly is not a good business model. I would like to think that there will be some consequences for this but I know there won’t be. Planet7 will continue to probably take in Millions weekly and frustrate customers daily.
I can only speak for myself but I will be deleting Planet7 software and tell those that are reading this post, you should avoid this casino until they get their act to together.
Tawni, thank you for your efforts on getting this resolved.
Also, thanks to Ask Gamblers. I don’t know that I would have been able to get this issue resolved without this forum.

Planet 7 Casino

• Representative

10 years ago

Hi Busteroo,

I've already sent you an email regarding your payment, which is available for you now.

I believe this should resolve your issues.

All the best,

Tawni

Busteroo

• United States

10 years ago

I received the email below yesterday. I don't know why they didn't respond here instead. I don't have a ******* account, so I guess the waiting game continues. I suggested **********, but no reply yet.

I know I must sound like a broken record at this point, but I am genuinely sorry for all you've gone through getting paid. It's been a difficult time for us due to processing issues, and unfortunately you've had to deal with the headache of it.

As I mentioned in my last post to you at AskGamblers, I am truly doing whatever possible to get this taken care of in the quickest way possible. We're struggling to get any information back from the processor who handles the card payments and I don't want to drag this on any longer for you. I know that you've had issues with depositing checks, so that option is no longer realistic.

With this in mind, the quickest, easiest way to get you these funds would be via *******, if you have a ****** account. This is something we ordinarily would not offer, however, in your case, I believe whatever is the most expeditious is best. Of course, we would pay all ******** fees, so you would not suffer any loss.

If this would work for you, please let me know--with ******, we should have the payment to you in 24 hours.

Again, apologies for everything and I look forward to hearing back from you,

Tawni

Planet 7 Casino Complaint Stats

Resolved 1468 / 1543

Avg. Amount $3,548

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Planet 7 Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 1415 out of 1487 complaints in this category have been resolved.

This operator's average complaint duration is 16 days, while the average duration across all operators is 8 days.

Planet 7 Casino Complaints

See all complaints for this casino

Waiting to be paid again

I have three withdrawal requests currently.
100.00 USD requested on 7/8/2026
487.00 USD requested on 7/10/2026
100.00 USD requested on 7/29/2026
Going by the terms and conditions of the casino the first two withdrawals should have been paid already, however I haven’t received any payments. I would greatly appreciate some assistance.

Resolved

$687

Winnings removed

This is regarding $1,275.23 that was removed from my account after I attempted to withdraw my winnings.

On August 1, my transaction history shows a “Coupon Reversal Withdrawal” of $587.23.

On August 2, I requested a $700 CoinDraw withdrawal. At 7:03 AM, Planet 7 canceled that $700 withdrawal. At the exact same time, my transaction history shows a separate “Manager Withdrawal” of $688.00.

Planet 7 then approved only $12.00 for withdrawal.

My transaction history therefore shows $587.23 removed as a Coupon Reversal Withdrawal and another $688.00 removed as a Manager Withdrawal, totaling $1,275.23.

Planet 7 has referenced bonus/coupon terms, but I am disputing the amount they removed and requesting a clear accounting showing exactly how they calculated these deductions and why the separate $688 Manager Withdrawal was taken.

I have screenshots showing the transactions, amounts, dates, times, and canceled withdrawal.

I am requesting that Planet 7 provide a full explanation and return/pay any portion of the $1,275.23 that was improperly removed from my winnings.

Resolved

$12

Delayed bitcoin withdrawals

I am filing a complaint regarding delayed Bitcoin withdrawals from Planet 7 Casino.

I currently have four pending Bitcoin withdrawal requests totaling approximately $9,500. Two withdrawal requests were submitted on June 1, 2026, another on June 7, 2026, and an additional withdrawal on June 22, 2026. The June 22 withdrawal orginally for 2500 was later split into smaller payments by the casino.

All withdrawals remain in “Requested” status and have not been approved, processed, or paid.

I have previously received multiple successful withdrawals from Planet 7 and royal Ace and my account has already been verified. No additional documentation has been requested. Despite numerous contacts with customer support, I continue to receive the same response that withdrawals require 7–10 business days for approval and additional time for processing.

I am requesting that Planet 7 provide a specific explanation for the delay and immediately process my pending withdrawals.
I already have a separate unresolved withdrawal complaint against Royal Ace it was requested for withdrawal on 5/22 for $2,375

Thank you for your assistance.

Resolved

$9,500

Delayed payment on withdrawal request

On 3/23/2026 I made a crypto deposit for $74.53 that was attached to bonus code 380SURGE. After meeting the play through I requested a $150 withdraw in 3/23. On 3/24 they denied my request and credited back my original deposit. Then I played my balance free of any bonus and built it up to $301. On 3/24 I requested a withdraw if $301. Not until 3/27 they email me that they need a picture of my id. I sent it on 3/27. Then on 3/30 they deny the $301 withdraw request due to my account not verified. The live/help chat informed me of this. I don’t understand why at that point they had not yet verified my account due to the fact that they requested & received my info on 3/27. On that chat they told me that now my account is verified to request the withdraw again. I requested the withdraw of $301 again for the second time. Then I’m notified that it’s going to take 7-10 business days to receive the funds. Attached below is the screenshots in sequence of the events described above. I am aware that the case needs to be finished by the casino before I submit a complaint. This is actually 3 cases all connected as described above with 2 of them denied by the casino and 1 still pending that could continue for 7-10 more business days. I view this as a finished case. The 1 case that is still pending is only pending due to the casino choosing to delay for reasons that are not valid in my opinion. Thanks for the assistance.

Resolved

$301

Delayed payment again at Planet7

I am VIP player at Planet7 casino. I requested a withdrawal of $2500.00 on 2/25/2026. The request was reviewed and approved. According to the timeframe listed in terms and conditions I should’ve been paid by now, however no payment has been sent. I would appreciate some help to solve this issue in a timely manner.

Resolved

$2,500

Wins removed

Nataniel690 here

Please see the attached confirmation of completion of playthrough by two different agents

I can confirm I used a $100 max/min cashout coupon.

I was previously told my withdrawal would be canceled since I had outstanding playthrough of $883 however on Wednesday I played Vegas and played down all playthrough.

I subsequently enquired first and two different agents told me all playthrough was completed and I then initiated a withdrawal and my withdrawal was canceled since Ron Hart was very rude and told me today my playthrough was never completed and that's why my $100 was taken away.

I find that to be very unfair as I did enquire first again on Wednesday before doing another withdrawal.

Please reverse my $100 winnings as the casino even removed my $100 winnings and revoked my account.

Resolved

$100

Payment delayed since January 12th

I am a VIP player at Planet 7.

My withdrawal was approved in the amount of $2500 on January 12.

Terms and Conditions say I should be paid no later than 10 business days after approval.

I have been with this casino for a very long time and have not even once gotten my payment on time.

I would appreciate it if I could get my payment as soon as possible. After all, I am VIP for a good reason, when I deposit my money is taken immediately.

I shouldn’t have to ask to be paid every single time.

Resolved

$2,500

Delayed payment at Planet7

I am a Jupiter VIP at Planet7. I have two approved withdrawal requests. The first one was approved on October 30, 2025 in the amount of $2430.00. The second approved on November 6, 2025 in the amount of $2490.00. No payments received yet. Contacted support however it doesn’t seem to be useful at all. I would appreciate some assistance in resolving this issue.

Resolved

$4,920

My Payments

I have several withdrawals that have not been paid out per the terms and conditions of the casino. I have been verified repeatedly and am in full compliance. Recently, the casino has been cutting my payments in half and adding the second half onto the end of my payments. That is where the last payments for $1250 are coming from. My payments are aging and not in compliance with the terms and conditions of the casino. I am including my last verification email to this message. I have not been paid the last withdrawals including the payment that was authorized on October 22 or any of the approved ones that came after that date.

Resolved

$42,864

I am fully verified and won $3,600 and made a withdrawal for $2500

I am fully verified and won $3600 and made a withdrawal for $2500. They said it would take 7 to 10 days. I made the withdrawal on October 2nd and it was as approved on the 8th and now it is the 13th and I still have not received my payout. I choose BTC as payout option and got a email saying I would be paid on the 8th and still nothing.

Resolved

$3,600