On 12-11-2015 I requested a withdrawal of $1800. On 12-18-2015 the withdrawal was approved minus $200 of which they labeled as a bonus. After numerous emails and excuses, I finally received a check on 2-15-2016, for $1560.01. I took the check to my credit union and was charged a $60 fee by my bank to process the check for deposit because it is from a Canadian bank. As of this past Tuesday 3-22-2016, the check has not cleared. That's 5 weeks. The check is only good for 90 days so I am beginning to wonder if the delay is just to let the 90 days come to pass and then I will get nothing and be out the $60 in addition to the money the owe me.
I have not had any better luck with the second withdrawal request.
On 2-3-2016 I made another withdraw request of $750. Once again this request has been given more excuses than I can count. They deducted the bonus portion and they say the amount that I entitled to is $572. This time I was promised a Visa card with my winnings. The last email I had from the casino was on 3-10-2016 promising that the payment has been finalized.
I really think this casino should be Blacklisted
I played with a couple of casinos in the past and it never took more than 2 weeks to get my winnings.
They are very creative in their excuses. They blame it on the processors and football season.
Can't wait to hear the latest excuse.