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Palace of Chance Casino - Excuse over excuse for delaying payments

RESOLVED
Complaint Info
Disputed casino Palace of Chance Casino
Reason Delayed payment
Amount $ 4761
Posted on November 23, 2017

Excuses for delayed payment- “we are very busy with so many withdrawals, please be patient, I’ll escalate your requests” it was also indicated that I may not receive anything prior to Christmas.
This has been going on for 2months. It has apparently been escalated x4,
I did rec’v a payment of ~$900 on oct 24/2017

Posted on November 25, 2017

Hi Rochelle--

I'm so sorry you're having difficulties with this--I'm happy to help have this resolved for you.

I've already sent off your first set of withdrawals to our processor: 11/24 Paid $1632 for transactions #56174469 ($441) & #56331566 ($646) & #56386593 ($545). I would expect to have tracking for this towards the latter part of this coming week.

Once your tracking comes through, I'll be able to have your next payment sent off.

I'll be back in a few days with another update...

Have a great weekend,

Tawni

Posted on November 26, 2017

Thank you so much for the quick response and resolution. Very much appreciated.
Kind regards,
Ro

Posted on November 29, 2017

Hi Rochelle--

I've just checked for tracking and I see your first payment is set to be delivered, this afternoon (Wednesday), by 5PM. ;-)

I'll be back in a couple days with news on your next withdrawal...

Tawni

Posted on December 2, 2017

Thank you so much for your help, issue was solved.
Regards, Roanne

AskGamblers
Posted on December 2, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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