Complaint #12 Evospin Casino

Missing deposit Evospin

By Edgars S.

2 years ago

Message on forum

My deposit is missing for 4 working days now. First it was pending, now the 2nd day it is rejected and the support keeps telling me to wait and not to worry, and that I would be contacted by email one day. I asked to credit my deposit manually or to refund it to my bank account multiple times, but always was refused. Support is not competent, doesn't understand the difference between pending and rejected status; one of the agents even told me that they can't refund me because my account is not verified; and is showing 0 impact to help.

Disputed Casino Evospin Casino

Reason Declined payment

Amount €25

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

edgarssk

• Latvia

2 years ago

Hi,

Received the money just now so 8 days since moment of payment.

Thank you.

AskGamblers

• Support Team

2 years ago

Dear @edgarssk,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Evospin Casino

• Representative

2 years ago

Dear EDGARSSK,

We would like to address your recent concern regarding the delay in processing your deposit.

We are pleased to inform you that your refund of 25 EUR has been successfully processed and credited back to your bank account. Please note that it may take a few business days for the funds to reflect in your account, depending on the processing times of your bank.

We apologize for any confusion or miscommunication you may have experienced during your interaction with our support team. We are committed to improving our customer service and ensuring that all our agents provide accurate information and support to our valued players.

If you have any further questions or require any additional assistance, please do not hesitate to reach out to us. We appreciate your understanding.

Best regards,
Evospin Casino Representative

Evospin Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $2,890

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Evospin Casino Complaints

See all complaints for this casino

Withdrawal Delays and unfair withdrawal restrictions

I am filing this complaint due to ongoing withdrawal delays and inconsistent enforcement of the casino’s own withdrawal limits. Despite legitimate winnings and full verification, the casino has failed to process withdrawals in a timely or predictable manner.

Although the casino claims a €500 daily withdrawal limit, this limit has not been honored in practice, resulting in only €1,500 paid out over 7 days. Meanwhile, I am left with €6,800 in my balance and €500 pending, with no reliable timeline for withdrawal of my funds.

I am requesting third-party mediation to ensure the casino either:
- Processes withdrawals consistently according to its stated rules, including backfilling the €2k that were not paid out this week (1.5k vs 3.5k expected over a week)
OR
-Allows a reasonable withdrawal limit so legitimate winnings can be paid without unnecessary delay.

Timeline & Facts
January 2nd:
I deposited approximately €700 total, using the casino’s “High Roller Welcome Pack” bonuses.
These bonuses explicitly allow bets of up to €25 per spin. In over 5 years of playing in Curaçao licensed casinos, it is the first time I'm faced with a site that limits payouts to €500 per day.

January 2nd:
After a lucky streak, I accumulated winnings, verified my profile and requested a €5,000 withdrawal.

January 5th:
This was the first time the casino responded, informing me of a €500 daily withdrawal limit.
While this limit is mentioned in the site's T&Cs, the high bet limit among other factors (including Bets Entertainment N.V. being a reputable operator) led me to believe I would be welcome as a player that usually loses & wins big.

As of today (7 days after initial withdrawal request):
- I have only received €1,500 paid out total
- €500 is currently pending
- €6,800 remains in my balance

Withdrawal requests are not processed daily, despite the stated €500/day limit. Even since Jan 3rd I have only received 3 withdrawals in nearly 6 days. I would like to add that the casino's customer service has been excellent and super responsive. It's only the lack of timely withdrawals and the low withdrawal limit that are the cause of this complaint.

Resolved

€7,300

Evospin took my deposit of USD 60

I registered at evospin casino on 16 May 2021 at 1:20 am, uploaded all my documents, and decided to give it a try which I sincerely regret, so I made a deposit at 1:33 am of $60 using ecopayz deposit method, I recorded a video while making my deposit (sent via live chat), and made a photo of the payment ID (File 1), but on my surprise my balance at the casino was still at 0, I checked my transaction history at my ecopayz account and the money was taken at the same time I made the deposit (File 2), so I contacted their live chat they told me it will took some time, I have waited 21 hours and I contacted the live chat again many times and the only answer I got is to wait, it's really a shame to do such a behavior on 2021, now I ask this casino to give me back my deposit of $60.

Resolved

$60