I registered at evospin casino on 16 May 2021 at 1:20 am, uploaded all my documents, and decided to give it a try which I sincerely regret, so I made a deposit at 1:33 am of $60 using ecopayz deposit method, I recorded a video while making my deposit (sent via live chat), and made a photo of the payment ID (File 1), but on my surprise my balance at the casino was still at 0, I checked my transaction history at my ecopayz account and the money was taken at the same time I made the deposit (File 2), so I contacted their live chat they told me it will took some time, I have waited 21 hours and I contacted the live chat again many times and the only answer I got is to wait, it's really a shame to do such a behavior on 2021, now I ask this casino to give me back my deposit of $60.
We are sorry for keeping you waiting!
We have already contacted payment provider and waiting reply from them regarding your pending deposit.
Unfortunately, not everything depends on the casino. Sometimes delays arise from the side of payment system, and we cannot influence it.
As soon as we have any updates on this case we will inform you via email.
Hope for your understanding!
Evospin Casino Team
Dear MOULAYISMAIL and Askgamblers Team,
We would like to inform you that the deposit have been successfully credited to the game balance.
We hope that you will not have any difficulties in the future. We look forward to seeing you soon.
May good luck and fortune always be on your side!
Evospin Casino Team
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
dear askgamblers team;
first i would like to thank you for your support and help
I have received today a mail from evospin confirming that my deposit has been added to my balance, I checked and found it at my balance in the casino.
Complaint has been resolved, you can close this case.
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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