What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Recent Searches

Clear

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Evospin Casino - Evospin took my deposit of USD 60

RESOLVED
Complaint Info
Disputed casino Evospin Casino
Reason Amount not credited
Amount $ 60
Posted on May 18, 2021

I registered at evospin casino on 16 May 2021 at 1:20 am, uploaded all my documents, and decided to give it a try which I sincerely regret, so I made a deposit at 1:33 am of $60 using ecopayz deposit method, I recorded a video while making my deposit (sent via live chat), and made a photo of the payment ID (File 1), but on my surprise my balance at the casino was still at 0, I checked my transaction history at my ecopayz account and the money was taken at the same time I made the deposit (File 2), so I contacted their live chat they told me it will took some time, I have waited 21 hours and I contacted the live chat again many times and the only answer I got is to wait, it's really a shame to do such a behavior on 2021, now I ask this casino to give me back my deposit of $60.

Posted on May 19, 2021

Dear MOULAYISMAIL,

We are sorry for keeping you waiting!

We have already contacted payment provider and waiting reply from them regarding your pending deposit.
Unfortunately, not everything depends on the casino. Sometimes delays arise from the side of payment system, and we cannot influence it.

As soon as we have any updates on this case we will inform you via email.

Hope for your understanding!

Best regards,
Evospin Casino Team

Posted on May 19, 2021

Dear MOULAYISMAIL and Askgamblers Team,

We would like to inform you that the deposit have been successfully credited to the game balance.

We hope that you will not have any difficulties in the future. We look forward to seeing you soon.

May good luck and fortune always be on your side!

Warmest regards,
Evospin Casino Team

AskGamblers
Posted on May 19, 2021

Dear @moulayismail,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on May 19, 2021

dear askgamblers team;

first i would like to thank you for your support and help

I have received today a mail from evospin confirming that my deposit has been added to my balance, I checked and found it at my balance in the casino.

Complaint has been resolved, you can close this case.

Best Regards

AskGamblers
Posted on May 19, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Evospin Casino Complaints

Have trouble with Evospin Casino?

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy