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Everum Casino - Refusing to pay legitimate winnings citing non-existing bonus term

RESOLVED
Ansta942 Ukraine
posted on January 26, 2018.

Everum casino confiscated 500 euro (including 100 euro my own deposit). When I asked for the reason - the answer was they found my gameplay abusive. As far as I can understand- they did not like that I used a respin feature available at some of the slots to fulfill the wagering requirements. They even claimed that this kind of play is almost risk-free. First - it is absolute BS. Respin feature does not provide a better House edge for the player than a regular slot play. Second, nowhere in the Terms of the Everum casino Respin feature is mentioned as banned for wagering purposes. When I asked again what exact rule from their Terms and Conditions I violated - they informed me that it is up to the casino to deem as an abuse whatever they wish even if it is not mentioned in their T&C at all. I found this reply deeply disturbing. It means the casino can use ANY excuse in order not to pay the winnings and they are not bound even by their own rules. Please, help me with this casino.

posted on January 26, 2018.

Account has been blocked for breaching Clause 4 of our Terms and Conditions:
...
Any behaviour meant to obtain real money by manipulating or exploiting bonus wagering system will considered as a bonus abuse. Winnings earned from such behaviour will be confiscated.
...
Company reserve the right to audit Player activity during wagering the bonus: your play will be reviewed for any irregular playing patterns, for example: playing of equal and zero margin bets, playing on any games other than slots, using the double feature on any slots, playing bonus games / rounds) after the bonus has been lost, etc.. Company reserve the right to reclaim the bonus and any winnings and close an account in such situations.

@AskGamblers Team: please contact me for explanation of the situation.

Maxim
Everum Casino

Ansta942 Ukraine
posted on January 27, 2018.

The games that I played are not mentioned in the list of the games prohibited for play with the bonus at Everum casino. I did not violate a single bonus rule at this casino. Actually, the only rule that they try to apply to my gameplay is the rule stating that casino has a right to deem abusive whatever it wish.
Also, pay attention that the casino has confiscated my own deposit. Which makes this case even more ridiculous.
Dear Askgamblers , please get more details of my gameplay at this casino from their representative and give us your decision. Was this confiscation of my winnings and deposit justified or not? In my opinion - 100% NOT!

Ansta942 Ukraine
posted on January 27, 2018.

One important addition. What the casino classifies as “manipulation” is the fact that I used a respin feature which is an option at several video slots at their website. Not these slots, and not this respin feature were ever listed amongst those prohibited for play at Everum casino. I played an allowed slot and Everum casino calls it “manipulation”.

AskGamblers
posted on January 29, 2018.

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Everum Casino management in regards of this complaint to confirm and justify the casino actions, which are in compliance with their own terms, Clause 4:

...Any behaviour meant to obtain real money by manipulating or exploiting bonus wagering system will considered as a bonus abuse. Winnings earned from such behaviour will be confiscated. 
Company reserve the right to audit Player activity during wagering the bonus: your play will be reviewed for any irregular playing patterns, for example: playing of equal and zero margin bets, playing on any games other than slots, using the double feature on any slots, playing bonus games / rounds after the bonus has been lost, etc.. Company reserve the right to reclaim the bonus and any winnings and close an account in such situations.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant licensing authority responsible for Everum Casino.

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