Complaint #15 Drip Casino

Giving bonus and taking it away for META user

By rihysh

11 months ago

I received an online casino bonus as a premium (META) user in Drip Casino, and to claim it, you need to contact either live support or write to their vip email to claim the bonus.

After doing so, they held me online for a while and then just replied that I cannot receive it :D complete BS,

I want people to know :)

Disputed Casino Drip Casino

Reason Bonus not given

Discussion

AskGamblers

• Support Team

11 months ago

Dear all,

Based on all the info exchanged during the complaint process, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

rihysh

11 months ago

I just think it's really unfair, don't send me bonuses i can't redeem, that's just stupid on your part and 10euro freebie was just spit in the face.. :)

AskGamblers

• Support Team

11 months ago

Dear @rihysh,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Drip Casino

• Representative

11 months ago

Hello, dear player and representatives of AskGamblers!

We have carefully reviewed the information regarding your request. Unfortunately, the bonus you mentioned is available only to users with premium service. Your premium status was removed due to insufficient gaming activity.
The email you received about this bonus was sent to you by mistake. Afterward, we provided clarification and credited you with a compensation bonus of €10, which you have already used.
We sincerely apologize for this misunderstanding and any inconvenience it may have caused. Unfortunately, we’re unable to credit a bonus that isn’t available under your current status. Thank you for your understanding — we truly appreciate having you as part of our gaming community!

Best regards,
Drip Casino

Drip Casino Complaint Stats

Resolved 3 / 5

Avg. Amount $516

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Drip Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 1 out of 2 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

Drip Casino Complaints

See all complaints for this casino

Pending withdrawals not processed KYC verification unanswered for 6 days

I am a Brazilian player registered at Drip Casino under the username Rossi (Player ID #I1I5L).

On 15 May 2026, I uploaded all the KYC documentation requested by the casino through the verification upload feature on the website, in order to enable withdrawals from my account.

Starting on 19 May 2026, I submitted multiple withdrawal requests from my available balance. All of them remain pending.

As of today, 21 May 2026, six (6) days after submitting my KYC documents and two (2) days after my first withdrawal request:

— My account remains unverified; — None of the withdrawals have been processed; — I have not received any substantive response from the casino's support team.

I have contacted Drip Casino through every available channel without success:

— Live chat on Drip Casino: multiple messages sent since 19 May 2026, all unanswered, despite the casino advertising 24/7 customer support. — E-mail to [email protected]: messages sent with no reply. — E-mail to [email protected]: no reply. — Telegram and social media channels: no reply.

This conduct is inconsistent with the 24/7 customer support advertised on the platform and with the obligations of an operator licensed by the Curaçao Gaming Control Board under License No. OGL/2024/169/0146, issued to Galaktika N.V.

I have preserved full documentary evidence of the case, including:

— Proof of all deposits made to the account; — Screenshots of the current account balance; — Screenshots of all pending withdrawal requests with timestamps; — Confirmation of the KYC documents upload; — Screenshots of all unanswered support tickets and chat sessions, with visible date and time stamps; — Copies of all e-mails sent to the casino.

All evidence will be provided upon request through this complaint process.

Unresolved

Delayed payment and no contact from online support or email support

I have been trying to withdraw winning funds, normally the withdrawal process is a matter of minutes. It’s been 24hrs now and I have tried using the online support and no one replies (I’ve tried several times at different points of the day) I have also emailed support. I have tried to withdraw using different methods and again this hasn’t worked.

Unresolved

Casino has frozen my 2581 usdt withdrawl for 31days

Hello there,

Drip Casino froze 2581.84 usdt of my withdrawal for 31 days.
They rely on their regulations, they suspect me of playing unfairly, but they do not provide any evidence for this.
I think this is a deliberate action to freeze my money for no reason. Besides, it is abusive.

My account has been positively verified by kyc.

For your review, I am sending a statement of deposit transactions and withdrawal request.

Please help me askgamblers.

Resolved

$2,582

Account verified and closed

Hello,

I registered on Drip Casino, before I made my 1st deposit I uploaded all required documents. I received an email from Drip Casino informing that my account was verified and all documents we´re accepted. I made deposits of total 400€ and yesterday when I tried to login, I was informed that my account was closed because I has double accounts.
If my account was verified and casino accepted my deposits, why my account was closed? If I had double accounts, why my account was verified after I sent my documents? I just want to get my money back ( 400€ ). Before i deposited, i waited for my account to be verified, like i always do in all casinos.

Resolved