Complaint #19 Drip Casino

Delayed payment and no contact from online support or email support

By Paul S.

4 months ago

I have been trying to withdraw winning funds, normally the withdrawal process is a matter of minutes. It’s been 24hrs now and I have tried using the online support and no one replies (I’ve tried several times at different points of the day) I have also emailed support. I have tried to withdraw using different methods and again this hasn’t worked.

Disputed Casino Drip Casino

Reason Other

Discussion

AskGamblers

• Support Team

4 months ago

Dear Drip Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

• Support Team

4 months ago

Dear @Tallpaulsmith,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Drip Casino Complaint Stats

Resolved 3 / 5

Avg. Amount $516

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Drip Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 1 out of 2 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

Drip Casino Complaints

See all complaints for this casino

Pending withdrawals not processed KYC verification unanswered for 6 days

I am a Brazilian player registered at Drip Casino under the username Rossi (Player ID #I1I5L).

On 15 May 2026, I uploaded all the KYC documentation requested by the casino through the verification upload feature on the website, in order to enable withdrawals from my account.

Starting on 19 May 2026, I submitted multiple withdrawal requests from my available balance. All of them remain pending.

As of today, 21 May 2026, six (6) days after submitting my KYC documents and two (2) days after my first withdrawal request:

— My account remains unverified; — None of the withdrawals have been processed; — I have not received any substantive response from the casino's support team.

I have contacted Drip Casino through every available channel without success:

— Live chat on Drip Casino: multiple messages sent since 19 May 2026, all unanswered, despite the casino advertising 24/7 customer support. — E-mail to [email protected]: messages sent with no reply. — E-mail to [email protected]: no reply. — Telegram and social media channels: no reply.

This conduct is inconsistent with the 24/7 customer support advertised on the platform and with the obligations of an operator licensed by the Curaçao Gaming Control Board under License No. OGL/2024/169/0146, issued to Galaktika N.V.

I have preserved full documentary evidence of the case, including:

— Proof of all deposits made to the account; — Screenshots of the current account balance; — Screenshots of all pending withdrawal requests with timestamps; — Confirmation of the KYC documents upload; — Screenshots of all unanswered support tickets and chat sessions, with visible date and time stamps; — Copies of all e-mails sent to the casino.

All evidence will be provided upon request through this complaint process.

Unresolved

Giving bonus and taking it away for META user

I received an online casino bonus as a premium (META) user in Drip Casino, and to claim it, you need to contact either live support or write to their vip email to claim the bonus.

After doing so, they held me online for a while and then just replied that I cannot receive it :D complete BS,

I want people to know :)

Resolved

Casino has frozen my 2581 usdt withdrawl for 31days

Hello there,

Drip Casino froze 2581.84 usdt of my withdrawal for 31 days.
They rely on their regulations, they suspect me of playing unfairly, but they do not provide any evidence for this.
I think this is a deliberate action to freeze my money for no reason. Besides, it is abusive.

My account has been positively verified by kyc.

For your review, I am sending a statement of deposit transactions and withdrawal request.

Please help me askgamblers.

Resolved

$2,582

Account verified and closed

Hello,

I registered on Drip Casino, before I made my 1st deposit I uploaded all required documents. I received an email from Drip Casino informing that my account was verified and all documents we´re accepted. I made deposits of total 400€ and yesterday when I tried to login, I was informed that my account was closed because I has double accounts.
If my account was verified and casino accepted my deposits, why my account was closed? If I had double accounts, why my account was verified after I sent my documents? I just want to get my money back ( 400€ ). Before i deposited, i waited for my account to be verified, like i always do in all casinos.

Resolved