Complaint #7 Drip Casino

Account verified and closed

By Joao F.

2 years ago

Hello,

I registered on Drip Casino, before I made my 1st deposit I uploaded all required documents. I received an email from Drip Casino informing that my account was verified and all documents we´re accepted. I made deposits of total 400€ and yesterday when I tried to login, I was informed that my account was closed because I has double accounts.
If my account was verified and casino accepted my deposits, why my account was closed? If I had double accounts, why my account was verified after I sent my documents? I just want to get my money back ( 400€ ). Before i deposited, i waited for my account to be verified, like i always do in all casinos.

Disputed Casino Drip Casino

Reason Account closure

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Drip Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

paulo76

• Portugal

2 years ago

Dear Askgamblers representative, i dont know what documents were sent to you by Drip Casino. Did they sent the email sent to me, confirming that my account was verified or the bank transfers of my 400€ deposits? The issue here is why a casino with more then 9 points rating, verifies an account and accept deposits from a client, to close the account after 24h.

Drip Casino

• Representative

2 years ago

Dear Askgamblers representative, we have emailed you the details regarding this case.

Best regards,
Drip Casino!

AskGamblers

• Support Team

2 years ago

Dear Drip Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Drip Casino Complaint Stats

Resolved 3 / 5

Avg. Amount $516

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Drip Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 1 out of 2 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

Drip Casino Complaints

See all complaints for this casino

Pending withdrawals not processed KYC verification unanswered for 6 days

I am a Brazilian player registered at Drip Casino under the username Rossi (Player ID #I1I5L).

On 15 May 2026, I uploaded all the KYC documentation requested by the casino through the verification upload feature on the website, in order to enable withdrawals from my account.

Starting on 19 May 2026, I submitted multiple withdrawal requests from my available balance. All of them remain pending.

As of today, 21 May 2026, six (6) days after submitting my KYC documents and two (2) days after my first withdrawal request:

— My account remains unverified; — None of the withdrawals have been processed; — I have not received any substantive response from the casino's support team.

I have contacted Drip Casino through every available channel without success:

— Live chat on Drip Casino: multiple messages sent since 19 May 2026, all unanswered, despite the casino advertising 24/7 customer support. — E-mail to [email protected]: messages sent with no reply. — E-mail to [email protected]: no reply. — Telegram and social media channels: no reply.

This conduct is inconsistent with the 24/7 customer support advertised on the platform and with the obligations of an operator licensed by the Curaçao Gaming Control Board under License No. OGL/2024/169/0146, issued to Galaktika N.V.

I have preserved full documentary evidence of the case, including:

— Proof of all deposits made to the account; — Screenshots of the current account balance; — Screenshots of all pending withdrawal requests with timestamps; — Confirmation of the KYC documents upload; — Screenshots of all unanswered support tickets and chat sessions, with visible date and time stamps; — Copies of all e-mails sent to the casino.

All evidence will be provided upon request through this complaint process.

Unresolved

Delayed payment and no contact from online support or email support

I have been trying to withdraw winning funds, normally the withdrawal process is a matter of minutes. It’s been 24hrs now and I have tried using the online support and no one replies (I’ve tried several times at different points of the day) I have also emailed support. I have tried to withdraw using different methods and again this hasn’t worked.

Unresolved

Giving bonus and taking it away for META user

I received an online casino bonus as a premium (META) user in Drip Casino, and to claim it, you need to contact either live support or write to their vip email to claim the bonus.

After doing so, they held me online for a while and then just replied that I cannot receive it :D complete BS,

I want people to know :)

Resolved

Casino has frozen my 2581 usdt withdrawl for 31days

Hello there,

Drip Casino froze 2581.84 usdt of my withdrawal for 31 days.
They rely on their regulations, they suspect me of playing unfairly, but they do not provide any evidence for this.
I think this is a deliberate action to freeze my money for no reason. Besides, it is abusive.

My account has been positively verified by kyc.

For your review, I am sending a statement of deposit transactions and withdrawal request.

Please help me askgamblers.

Resolved

$2,582