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Dream Vegas Casino - Cannot pay $200 after two weeks

REJECTED
speedysa Canada
posted on July 2, 2018.

Careful with this casino. Whit Hat Entertainment.

$200 payment had been delayed over 2 weeks. After all documentation. I have played over 10 years in this industry and have never seen such a delay . Almost a pity that they cannot process my withdrawal as I have deposited more than withdraw.

posted on July 2, 2018.

Hello SPEEDYSA,
Thank you for contacting us.


We have forwarded your query to be reviewed by the relevant team, but please have in mind that due to our UK license, we must obey the relevant regulations and once a customer requests their first withdraw, we have several days to request their ID, check that everything is ok and release the withdrawal. Once this process is done, the following withdrawals are much faster.

Please allow us to get back to you within the next 24h.

In the meantime, if you have any further questions please don't hesitate to contact our 24h priority support team.

Thanks
Dream Vegas Casino

posted on July 2, 2018.

Hello again SPEEDYSA,
Thank you for contacting us.

Please check your private messages.

Thanks
Dream Vegas Casino

AskGamblers
posted on July 6, 2018.

Dear @speedysa,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Rejected upon player's inactivity and it will be closed accordingly.

Thank you for your cooperation.

AskGamblers
posted on July 10, 2018.

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

The complaint is being rejected due to submitter's inactivity and the case is now officially closed.

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