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Dream Vegas Casino - Withdrawal not paid, account closed without any reason

UNRESOLVED
Complaint Info
Disputed casino Dream Vegas Casino
Reason Delayed payment
Amount € 900
dododuk Malta
Posted on May 20, 2020

Opened an account with Dream Vegas around the 11-12th, Made 3 deps in total and had ending balance of 900 which i tried to withdraw, was asked to submit KYC docs which immediately did and was told 48hours, after which i had no response and contacted support. Was told documents where denied but not given a reason even thought account said review still pending. I attempted to again submit documents but account had been locked without reason, I have emailed all docs for the second time and still not given reason why account closed or withdrawal not yet accepted.

AskGamblers
Posted on June 30, 2020

Dear all,

This complaint has been reopened as per Dream Vegas Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

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