What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Dream Vegas Casino - Verification Issues and withdrawal problem

UNRESOLVED
Complaint Info
Disputed casino Dream Vegas Casino
Reason Verification issues
Gourai Philippines
Posted on June 1, 2020

On may 23, 2020, I came to learn from dream vegas customer support that the utility bill I sent for verification was declined. Immediately, i sent. A whole copy of my credit card statement containing my proof of address. This was acknowledged the next day May 24 by dream vegas in an email. Meanwhile on May 26, 2020 my account was locked.
Numerous times i have been in contact with dream vegas live chat but all they say is my account is under review. I even received an email from them after submitting my resent document on 23rd of May that it will be acted upon in 48 hours.
On may 29, 2020 they now change the timeframe to 10 days. This is really oppressive as they are holding my money back and unilaterally changing their time frame without giving any further reason. In fact they are saying that the correct timeframe is 10 days but this is not stated in their website that verfication procedures take upto 10 days. Besides, even prior to may 23 (i just couldnt remember when i first initiated a withdrawal) they never informed me of the status of my withdrawal verfication not until i inquired with their live chat

Please help as it appears that the delay was intentional.

Fernando

AskGamblers
Posted on June 1, 2020

Dear @Gourai,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

AskGamblers
Posted on June 30, 2020

Dear all,

This complaint has been reopened as per Dream Vegas Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy