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Dream Vegas Casino - Refusing to refund deposit

RESOLVED
Complaint Info
Disputed casino Dream Vegas Casino
Reason Verification issues
Amount $ 500
Posted on November 19, 2018

Hello,

I had deposited $500.00 then I found out that most of the games are not available in my area so I did ask to withdraw my money and I had sent my I.D. copy bank statement copy plus all the information from my bank how to wire money, but instead I am getting e-mail all the time:

Dear Krzysztof < surname removed >,

Trust this e-mail finds you well.

In order for us to process your funds, we require the details provided in your previous e-mail to be shown on an official bank statement or any other equivalent document issued from the bank that shows the below details.

Bank Name:

Bank Address:

Transit code:

Account number:

SWIFT/BIC Code

Should you require any further assistance do not hesitate to contact us.

Kind Regards,

Accounts Team

Please help what should I do to get my money back

thank you very much in advance

Posted on November 19, 2018

Hi KMOMRO,
Thanks for taking the time in sending us this review.

As we are very strict with the data of our players, we do not hold your personal information here in the social media department. We will get your review to the relevant department and we will came back to you as soon as we have news from them.

We hope this is OK.

Regards,
Dream Vegas Casino

Posted on November 19, 2018

Hi KMOMRO,
The relevant team that is dealing with your case just came back to us letting us know that you inputted your bank details wrongly, when you ask for your Withdraw.

Please send a bank statement where we can see all your details. We need a recent bank statement, so please make sure it is not older than 3 months.

We hope this is ok.

If you feel you need further advise, dont hesitate in contacting us.

Regards,
Dream Vegas Casino

Posted on November 20, 2018

Hello,
I had sent by email to Dream Vegas Casino support additional bank statement and all the info re: wire procedure, they have acknowledge
that they received,
Thank you,

Posted on November 20, 2018

Hi KMOMRO,
Thanks for sending this information over.

Let us know when the relevant team response you back.

Have a great week.

Regards,
Dream Vegas Casino

Posted on November 22, 2018

Hello,
the issue is still not resolve, I had sent them additional bank statment actually sent what ever I could but they did not returned my money
thank you,

AskGamblers
Posted on November 23, 2018

AskGamblers Complaints Team have been informed by the player via email that their complaint has been successfully resolved.

The case is being officially closed now.

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