Hello. Opened an account with these some time before Christmas and had a good play. On 30/12/18 I put in a withdrawal for £1400. This timed out without any response or feedback from the casino. Around the 4th I spoke to chat who then requested documents for verification. Explaining to the chat rep I didn’t have a passport or drivers license I was told my birth certificate was fine.
So I sent in the documents and put the withdrawal through again. After 48hrs had passed and it was still pending I contacted chat once again who then informed me that they also required a government issued letter on top also.
Frustrated, I played some more and stopped at £1200 and then put the withdrawal through again. Whilst also sending in an HMRC letter and a doctors signed note. This brings us to 11/01/19 that I spoke to chat and they said the government issued letter required my D.O.B on it also, but couldn’t give an example of exactly what they were looking for.
On the 15th I spoke to chat again after realising my account was now locked pending KYC documents. Chantel I spoke to here who advised me to send it all in again and it would get resolved. I made it very clear to her then that if it wasn’t resolved I would be posting a complaint here and as I’ve still had no feedback or reply’s it’s far past due getting this fixed.
I’ve actually now had to pay for my provisional drivers license which I’m hoping to get within a week so that I have a document they can in no which way refuse ? But it leaves me wondering whether I’ll then find another hoop I then have to jump through in this process also.
Require some assistance please as I’m just not getting email responses and as the chat personal constantly changes I’m tired of going around in the same circles.