I have recently been double charged at planet 7 casino for 2 amounts I did not deposit. In the passed this happened before but a processing manager was able to resolve it in 24h. This time the amount was bigger and I have not received any response in over 4 days. I keep good track of my deposits and I am 100% sure I did not deposit those amounts. These amounts, when posted on my card, made me go over the limit so I even had to pay extra fees. I have sent multiple e-mails to two e-mail addresses at planet 7 but to no avail. Customer service seems to be very rude cause when asking about it they even offered me an amount 'as an exception' to keep quiet. When asking the customer representative why he tried to bribe me, they mentioned: 'honestly, I was confused'. I have transcripts of that conversation as proof.