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Betfair Casino - Closed my account and too my money without stating any reason

UNRESOLVED
Complaint Info
Disputed casino Betfair Casino
Reason Account closure
Amount £ 65
partoks93 United Kingdom Message
Posted on December 28, 2016

Hello,
I have issue. I register on betfair casino ,play casino ,place bets... Than i verify my account. than make whitdraw and recive one whitdraw. Now i try login to my account and see that its closed. You can see attached files.
Than i go to live chat ask were is problem but he told that my account is closed and thats final decision and he can help me.
But i dont get emaill or call. So till now i dont know were is problem? And i was made another whitdraw.

AskGamblers
Posted on December 28, 2016

Dear @partoks93,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

partoks93 United Kingdom Message
Posted on December 28, 2016

Disputed amount is 65 pounds.

AskGamblers
Posted on December 31, 2016

Dear @partoks93,

Please let us know if there's some update on your issue.

partoks93 United Kingdom Message
Posted on January 1, 2017

Hi, no one reach me.
And it look like no one cares.

Posted on January 4, 2017

Hi Vadims,

Very sorry to hear about your issue.

I have raised this with the team internally and I hope to have some feedback for you soon.

Thanks
Scott

partoks93 United Kingdom
Posted on January 4, 2017

at least answer.
But i guess ,can wait now again some 10 days or more.
This is have betfair work. And after that they find some reason to remain they decision.

Betfair Casino Complaints

  • 17 of 36 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 4,541 USD avg amount

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