A week ago I signed up to Betfair and deposited, I played and won £645. My account then suddenly got suspended and they asked for documents which I duly sent. The website then told me my verification was successful (I have screenshots) on Monday. It's now Wednesday and still when I log in it says suspended (even though it's verified) and when I speak to them on live chat they continually tell me security are still "reviewing" documents (a week on) bearing in mind it was my driving licence. They tell me there is literally NO set timescale and the usual canned responses, sorry we understand it's frustrating, etc. My concern is there are others in the same situation on Twitter and forums who have been waiting 11 months! I just want my winnings!
Complaint Info
Betfair Casino Complaints
- 17 of 40 resolved
- 2 days avg response
- 1 week avg complaint life
- 4,157 USD avg amount
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Unresolved
Betfair Casino - Help return the money
£205
Unresolved
Betfair Casino - Help return the money
Good afternoon, my name is < removed > I faced such a situation on the Betfaer.UK website.I created a BetFaer account on 10/05/2023, sent documents ...
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Unresolved
Betfair Casino - Betfair Casino verification done account blocked no explanation
Unresolved
Betfair Casino - Betfair Casino verification done account blocked no explanation
Hey i join this casino on 12th of june 2023 , After join first i gave my all documents for verification, i after submitting documents i contacted live ...
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Unresolved
Betfair Casino - Betfair allowed me to deposit and gamble whilst being permanently selfexcluded
£975
Unresolved
Betfair Casino - Betfair allowed me to deposit and gamble whilst being permanently selfexcluded
I have been permanently excluded from PaddyPower as well as Betfair since 21st September 2019 as I opted into that myself. In November last year 2022 ...
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Unresolved
Betfair Casino - 1950 skrill withdrawal never received as well as 249 trustly deposit not arriving
€2,199
Unresolved
Betfair Casino - 1950 skrill withdrawal never received as well as 249 trustly deposit not arriving
Dear sir/madam,After 4 years of being a loyal customer, unfortunately it seems Betfair is turning rouge on their customers.On the 11th of August I ...
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