I won $5000 on Planet 7 Casino and did my first withdrawal on March 24th and on April 7th it got approved, then every week the rest was going to be paid.
They requested additional documents and I scanned and emailed to them, they approved all my winnings.
First they said they would send me an check, then they said I could get a prepaid card, but every document I've sent to them they've accepted.
I liked playing at their casino but now I've stopped.
I also have emails confirming that they would pay me with this prepaid card. I've called them over 15 times and it's always the same story it's being processed.
The VIP agent assigned to me has even become rude and condescending. In today's call I told him that these are all delay tactics and it wasn't fair, and he said 'I agree, what do you want me to say?'
Other casinos that I've played at before always paid up, but Planet7 is terrible.
They keep stalling me by saying it's the 3rd parties fault, that they have approved the payments but there is nothing they can do.
today I told Kevin they should just send me a check, and he said that would take another 10 days but that it would come from the same 3rd party therefore it wouldn't make sense, and as of today he doesn't know when I would be paid.
This is unacceptable by all measures.
Your help would be greatly appreciated.
My casino ID is: < removed >