Complaint #160 Planet 7 Casino

So difficult to get my winnings

By MeralD

10 years ago

Message on forum

HI,

I won $5000 on Planet 7 Casino and did my first withdrawal on March 24th and on April 7th it got approved, then every week the rest was going to be paid.

They requested additional documents and I scanned and emailed to them, they approved all my winnings.

First they said they would send me an check, then they said I could get a prepaid card, but every document I've sent to them they've accepted.

I liked playing at their casino but now I've stopped.

I also have emails confirming that they would pay me with this prepaid card. I've called them over 15 times and it's always the same story it's being processed.

The VIP agent assigned to me has even become rude and condescending. In today's call I told him that these are all delay tactics and it wasn't fair, and he said 'I agree, what do you want me to say?'

Other casinos that I've played at before always paid up, but Planet7 is terrible.

They keep stalling me by saying it's the 3rd parties fault, that they have approved the payments but there is nothing they can do.

today I told Kevin they should just send me a check, and he said that would take another 10 days but that it would come from the same 3rd party therefore it wouldn't make sense, and as of today he doesn't know when I would be paid.

This is unacceptable by all measures.

Your help would be greatly appreciated.

My casino ID is: < removed >

Thanks

Meral D.

Disputed Casino Planet 7 Casino

Reason Delayed payment

Amount $5000

Discussion

AskGamblers

• Support Team

10 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

MeralD

• United States • 1 reviews

10 years ago

Hi Tawni,

I had received the first payment about $2300 and something. I deposited at my bank and am waiting for it to clear.

today I received a notice from Fedex that they attempted a delivery but I wasn't there. So I will go and pick it up my self from FEDEX.

I thank you for everything you have done for me. It's unfortunate that it would take 2.5 months to get a winning paid out.

Thank you again, and should there be any problems I will let you know.

Regards,
Meral

Planet 7 Casino

• Representative

10 years ago

Hi MeralD--

Nothing but good news for you, today. ;-)

The tracking has come in on the remainder of your withdrawals and I do see both payments are set for delivery for tomorrow (Wednesday) by 10:30 AM.

Once again, I apologize for all your frustrations and delays with this.

I wish you all the best,

Tawni

Planet 7 Casino

• Representative

10 years ago

Hi Meral--

To answer your question on the prepaid card: Unfortunately, the cards have been taking just too long to get to our customers. Had we continued down this path for you, it would have been another two weeks (at the least) before you'd receive the card and then another day or two after that for it to be funded. Getting the check off to you was clearly far more expeditious--you've already waited far too long.

As to depositing the checks, for a relatively small percentage of players, there's been some difficulty. Generally this is because they're using small, local banks or credit unions. If you're banking with a larger bank, it should not be any issue. If you find there is a problem, please contact us immediately.

With all that out of the way, the good news is that your checking came in earlier today and I can see that your second payment will be delivered tomorrow (Tuesday) by 4:30 PM. ;-)

Your next payment should be heading on off in the next day or so, with similar delivery next week. Of course, I'll continue to follow this to ensure all goes smoothly.

All the best,

Tawni

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540

Avg. Amount $3,548

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Planet 7 Casino Complaints

See all complaints for this casino

Delayed payment on withdrawal request

On 3/23/2026 I made a crypto deposit for $74.53 that was attached to bonus code 380SURGE. After meeting the play through I requested a $150 withdraw in 3/23. On 3/24 they denied my request and credited back my original deposit. Then I played my balance free of any bonus and built it up to $301. On 3/24 I requested a withdraw if $301. Not until 3/27 they email me that they need a picture of my id. I sent it on 3/27. Then on 3/30 they deny the $301 withdraw request due to my account not verified. The live/help chat informed me of this. I don’t understand why at that point they had not yet verified my account due to the fact that they requested & received my info on 3/27. On that chat they told me that now my account is verified to request the withdraw again. I requested the withdraw of $301 again for the second time. Then I’m notified that it’s going to take 7-10 business days to receive the funds. Attached below is the screenshots in sequence of the events described above. I am aware that the case needs to be finished by the casino before I submit a complaint. This is actually 3 cases all connected as described above with 2 of them denied by the casino and 1 still pending that could continue for 7-10 more business days. I view this as a finished case. The 1 case that is still pending is only pending due to the casino choosing to delay for reasons that are not valid in my opinion. Thanks for the assistance.

Resolved

$301

Delayed payment again at Planet7

I am VIP player at Planet7 casino. I requested a withdrawal of $2500.00 on 2/25/2026. The request was reviewed and approved. According to the timeframe listed in terms and conditions I should’ve been paid by now, however no payment has been sent. I would appreciate some help to solve this issue in a timely manner.

Resolved

$2,500

Wins removed

Nataniel690 here

Please see the attached confirmation of completion of playthrough by two different agents

I can confirm I used a $100 max/min cashout coupon.

I was previously told my withdrawal would be canceled since I had outstanding playthrough of $883 however on Wednesday I played Vegas and played down all playthrough.

I subsequently enquired first and two different agents told me all playthrough was completed and I then initiated a withdrawal and my withdrawal was canceled since Ron Hart was very rude and told me today my playthrough was never completed and that's why my $100 was taken away.

I find that to be very unfair as I did enquire first again on Wednesday before doing another withdrawal.

Please reverse my $100 winnings as the casino even removed my $100 winnings and revoked my account.

Resolved

$100

Payment delayed since January 12th

I am a VIP player at Planet 7.

My withdrawal was approved in the amount of $2500 on January 12.

Terms and Conditions say I should be paid no later than 10 business days after approval.

I have been with this casino for a very long time and have not even once gotten my payment on time.

I would appreciate it if I could get my payment as soon as possible. After all, I am VIP for a good reason, when I deposit my money is taken immediately.

I shouldn’t have to ask to be paid every single time.

Resolved

$2,500

Delayed payment at Planet7

I am a Jupiter VIP at Planet7. I have two approved withdrawal requests. The first one was approved on October 30, 2025 in the amount of $2430.00. The second approved on November 6, 2025 in the amount of $2490.00. No payments received yet. Contacted support however it doesn’t seem to be useful at all. I would appreciate some assistance in resolving this issue.

Resolved

$4,920

My Payments

I have several withdrawals that have not been paid out per the terms and conditions of the casino. I have been verified repeatedly and am in full compliance. Recently, the casino has been cutting my payments in half and adding the second half onto the end of my payments. That is where the last payments for $1250 are coming from. My payments are aging and not in compliance with the terms and conditions of the casino. I am including my last verification email to this message. I have not been paid the last withdrawals including the payment that was authorized on October 22 or any of the approved ones that came after that date.

Resolved

$42,864

I am fully verified and won $3,600 and made a withdrawal for $2500

I am fully verified and won $3600 and made a withdrawal for $2500. They said it would take 7 to 10 days. I made the withdrawal on October 2nd and it was as approved on the 8th and now it is the 13th and I still have not received my payout. I choose BTC as payout option and got a email saying I would be paid on the 8th and still nothing.

Resolved

$3,600

Planet 7 took 5K winnings

I’m a Jupiter VIP at Planet 7.

I check every coupon for terms and conditions.

Planet 7 took my 5K winnings, claiming I played on excluded games.

The terms of this coupon have an excluded games list, and none of the games I played are on it. I will provide a screen recording of the coupon with all the details if needed.

Additionally, I only ever play with this kind of coupon and played those exact games and won and have been paid before!!!!!

My transaction history can be checked for this!

Resolved

$5,000

DENIED WITHDRAWALS

I am worried as my withdrawals keep getting denied and I get no reply to my emails asking why.

I withdrew to my bitcoin address in June and July, four withdrawals. They were all denied and no reason was given.

I then did those withdrawals again in July and yet again they were denied.

I have emailed support more than once and had no reply. There was an auto reply I got on 19th July stating it may take 72 hours to get a reply. That was 21 days ago.

My cashier balance is $7501.

I would like some help from you please.

Rejected

$7,501

Denied 1745 payment via bitcoin and no communication

I won $1745.

I withdrew my withdrawable balance.

A week later, my withdrawal has been denied and my money credited back to me.

There is no communication whatsoever, and I have multiple screenshots to prove that I was screwed by Planet 7.

Everyone, stay away from this scam casino!!

They aren't responding to anything I do.

Please help

Rejected

$100