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JoyCasino - Allowed me to deposit nearly $2000 before closing my account for being an Aussie player

UNRESOLVED
Teerawut Australia
posted on November 15, 2017.

Iv have deposited nearly $2000 within 4 days and I after that I get an email saying due being in Australia you are not aloud to play on there, so they have taken $2000 when they should of told or not let me deposit from the day 1 so they sucked me in to get free money and say sorry for that , I wasn't happy I just want a fair play they could have given my money back

posted on November 16, 2017.

Dear AskGamblers team,

According to our records the player has made his deposits, played the games and his balance reached zero, casino has not seized any players funds.

Kind regards,
Joycasino team

AskGamblers
posted on November 16, 2017.

Dear JoyCasino,

Please provide next information regarding the case:

- player's account registration date

- full copy of player's transaction history with amounts and dates clearly visible 

- clarification regarding the exact date when the new rule regarding players coming from Australia has been enabled. 

Aforementioned evidence please send directly to the AskGamblers Complaint Team at suppor­[email protected]­skg­amb­ler­s.com.

Thank you in advance.

posted on November 20, 2017.

Dear AskGamblers team,

Sending you an email

Thank you,
Joycasino team

Teerawut Australia
posted on November 20, 2017.

Thank you I just want it to be fair then to feel ripped off after spending a lot of my money thanks

Teerawut Australia
posted on November 22, 2017.

It was actually $3420 to-be exact as iv just gone through my transaction reference emails
To me that is just robbery slow n slow know that if i won big it was never been able to withdrawl it out here are all my transaction ref emails prof from the very first day I joined up to the last email

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