Complaint #112 Stake Casino India

Deposit not received in my Stake account

By vaudeville1234

1 year ago

I deposited 1333 rupees in stake.bet, and I did not receive it in my wallet.

I deposited on 27 Mar 2025 at 09:42 AM, and I emailed [email protected], but I still have not received money either in my wallet or in my bank.

In my stake id the deposit is showing failed.

Please take action on these quickly and get back to me.

Thank you.

Disputed Casino Stake Casino India

Reason Amount not credited

Amount ₹1333

Discussion

AskGamblers

• Support Team

1 year ago

Dear @vaudeville1234,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Stake Casino India

• Representative

1 year ago

Dear vaudeville1234,

Given the timestamp(*:42am 27 Mar 2025 at your local time) displayed on your payment confirmation attached to this complaint, the associated Stake transaction ID should be *****11375 as it corresponds with the time. As we already informed, the payment provider confirmed that the funds have not reached to them. We suggest contacting your bank and initiate a formal reversal request.

Regarding your claim that the screenshot provided is related to the deposit ID *****05224, this cannot be validated since it was created hours after. Therefore, we kindly request that you provide us with the payment proof aligned with the timeframe of this transaction for further investigation.

Thank you for your understanding.

Kind regards,

vaudeville1234

1 year ago

yes i did not followed step in the transaction id:2562911375 and
screenshot i provided has the transaction id:2563105224.
thank you.

Stake Casino India

• Representative

1 year ago

Dear vaudeville1234,

We kindly ask for some clarification on the sentence, " i directly done the payment".
From our understanding, did you manually deposit funds for the transaction 2562911375 without following steps provided on our platform? This will help us to better understand the situation.

We would also like to know which Stake transaction ID is linked to the payment proof you have provided. Please be advised that providing accurate information is crucial in resolving your issue.

Once we receive the requested information, we will be able to further assist you with this transaction.
Thank you for your cooperation.

Kind regards,

Stake Casino India Complaint Stats

Resolved 179 / 179

Avg. Amount $263

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Stake Casino India Complaints

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Hi, I have withdrawn 19080 INR on 23 July 2026. The withdrawal id is 3596588138. I have still not received the funds in my account. Please help me get back my funds. I have attached my account statement too. I have complained on their complaint portal too but I have not received an appropriate resolution.

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Money debited from account but not credited in Stake Account

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- The transaction was confirmed successful on Paytm/my bank, with UTR number [620237674083].

- When I entered this UTR number on Stake's platform to verify the deposit, it showed "Payment Verified Successfully."

- Despite this, the amount has not been credited to my Stake account balance.

I am attaching the following evidence:

1. Screenshot of the successful Paytm/bank transaction showing the UTR number

Since the payment has been independently confirmed as successful by my bank/Paytm and verified by Stake's own system, I am requesting that AskGamblers help facilitate either:

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2. A full refund to my original payment method

Stake account username: <removed>

Registered email: <removed>

Thank you for your assistance in resolving this matter.

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Stake withholding 10441 INR withdrawal

I made a withdrawal of 12,212/-INR ON 16/07/2026
but after your fees deduction originally i expect to recieved INR 11601/-INR instead of this amount i recieved only 1160/- INR please check and transfer my pending amount this is totally not good
Thanks

Withdrawal Date: 16/07/2026 12:00 AM IST
Withdrawal ID: [3584087238]
Requested: ₹11,601 INR
Received: ₹1,160 INR
Short Amount: ₹10,441 INR
UTR for ₹1,160 credit: [283422301976]

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Action Needed:
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2. Process pending ₹10,441 within 24 hours
3. Assign senior agent to this case

If no resolution in 24 hours, I will escalate to consumer forum.

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Dear Sir,

My Stake username is rajroshan316.

22 days ago, I placed a withdrawal of 6080 INR ID- 3547754387

and 5035 INR ID - 3547570749

Till now, they have not sent my withdrawal; they have always sent me the UTR of both payments, which have not come into my account.

I asked their support center, and they are not helping me, replying the same message again and again.

I sent an email to their payment team, but they are also not helping me. I am tired of live support and sending mail to them.

My humble request to you, sir, is to kindly look into this matter and help me to resolve it, please. I also sent them all the required details and my bank statement, but they are still not resolving my case.

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I can insure that I haven't received payment. I am attaching my bank statement for your reference. I am also attaching receipt provided to me in stake support. I am also providing screenshot of stake withdrawal page so you can see other withdrawal being received in bank statement.
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Request for Assistance Regarding Pending Deposit Transactions

Dear AskGamblers Support Team,

I hope you are doing well.

I am writing to request your assistance regarding two deposit transactions made to my Stake account. The payments were successfully debited from my bank account, but the funds have not been credited to my Stake balance.

I have already contacted Stake Support and provided the necessary information, but the issue remains unresolved. I would greatly appreciate your assistance in reviewing this case and helping me reach a fair resolution.

I have proof of payment and can provide bank statements, payment screenshots, or any other supporting documents if required.

The transaction IDs are:

3564538048

3564491452

I kindly request that you investigate these transactions and help ensure that the deposits are either credited to my Stake account or refunded if the transactions were unsuccessful.

Thank you for your time and assistance. I look forward to your response.

Kind regards,

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This is completely unacceptable, as the funds have been deducted from my Stake account but have not reached my bank account. I request an immediate investigation into this matter and the prompt release of my funds. If the withdrawal has failed, the amount should be refunded to my Stake account without further delay.
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⚠️ My experience with Stake support.

I initiated an INR withdrawal, which remained pending for approximately 28 days.

After the investigation, instead of completing the withdrawal, the funds were returned to my Stake account as INR.

The issue is that my account is already in Banking Disabled mode, meaning I cannot withdraw INR.

I contacted support and requested one of the following:

* Enable a one-time INR withdrawal, or

* Convert the returned INR balance to USDT so I could withdraw via crypto.

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