Ag Awards

Planet 7 Casino - Denied Withdrawal, Funds Not Returned

Complaint Info
Disputed casino Planet 7 Casino
Reason Declined payment
Amount $ 30000
Posted on December 18, 2016

I recently requested 12 withdrawals of $2,500.00 on 12/8/16 and it was denied on the 12/11/16 for unspecified reasons but the funds were not returned to my account for another attempt or whatever. I sent a email that very same day and received an automated message saying that they where assigning it to a rep and I would hear with in one business day along with a reference number for future inquiries about this specific issue but i have yet to hear anything since then and hear it is for business days later...

Posted on December 21, 2016

Dear @Quentin89,

Please let us know if there's some update on your issue.

Posted on December 22, 2016

I have only received an email restating the same thing as in last 2 emails, that it was being assigned to a rep and I would hear back in one business day. This is a total of $30,000.00usd in winnings that I was cheated out of, which is really unfair...

Posted on December 25, 2016

Hi Quentin--

I'm sorry for the delay with my reply. Unfortunately, I'm not in the office until early this coming week. As soon as I return to work, I'll look into this and I'll have answers for you.

All the best,


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