After creating an account on 32red and using their £10 for free bonus offer, I was lucky enough to complete wagering requirements and then go on to win £5000.66 which I then requested to withdraw. I sent all verification documents, marriage certificate, driving licence etc only to be told today that there was already an account with my house address on. I only moved in less than a month ago so I do not see how that is possible unless the previous tenant had an account with them. So it seems I am now not allowed the winnings all because of the previous tenant having an account with them.
I even deposited money with this site after hearing good reviews, spent hours wagering the free bonus and for nothing.
Seems they don't want to pay out as im pretty sure its not common someone goes on to win so much from the free £10.
Any resolution to this would be greatly received, as this is grossly unfair since I only just moved to this property and because the previous tenant had an account I am void of anything.