hello! have requested cashout from 13 free chip on 13 Juny, 14 Jyny my cashout was confiscated, because:
Your withdrawal has been cancelled for the following reason/s:
1. You have not made a deposit in 5 years
2. You only play free chips and breach wagering terms when playing
3. Repeated document requests have gone unanswered.
Please note that you will need to send in documents and make a deposit
in order to activate your promotions.
My account was fully verifed in 2010,havent deposited 4 years not 5, cant see rule I cant play free chip if it is in cashier promotion page.
why my withdrawal is confiscated?