Ag Awards

Las Vegas USA Casino - Delaying payment of $433.00 and ignoring me

Complaint Info
Disputed casino Las Vegas USA Casino
Reason Delayed payment
Amount $ 433
Posted on January 13, 2015

Beginning of December I became a new player to LAS VEGAS USA casino which is part of the mainstreet group casinos, Their reviews were positive which was really important for me since I had few problems of mine with other RTG sites. I got lucky and I won $433.00 on my first deposit and asked for a withdrawl on DEC 8'th/2014, two days later I sent all the required documents. After two weeks I started to inquire for the status of my withdrawl and until now their finance department did not even answer my emails. Could you please help me.

Posted on January 8, 2015

Hello luwian,

This is Peter from the marketing department. I sent a request to CS on your behalf to see where this stands - your withdrawal has been approved. I had only asked them basic information; your transaction should be going through the processor any time now, if it hasn't already.


Posted on January 8, 2015

Hi Peter,
I welcome the positive development from the casino, as soon as I actually receive the check,
I will ask this case to be closed.

Posted on January 12, 2015

Hello luwian,

I understand, thanks. I'm just replying since it is a weekend and the clock runs on these issues regardless, so I didn't want to end up with an unresolved issue simply because of the weekend.

Cheers, Peter

Posted on January 13, 2015

This is just to confirm that I did receive a check from LAS VEGAS USA casino.
I would ask Askgamblers org. to close this complaint.

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