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Planet 7 Casino - Delayed withdrawal

RESOLVED
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 300
Posted on July 11, 2017

On march 26th I requested for my withdrawal to be processed in the form of bitcoin 300$. Not understanding what information they needed from me they denied my request 5 times. I finally submitted all the appropriate documents and on June 12th my bitcoin withdrawal was finally received. Once received I called in and the told me that it takes up to 2 weeks for it to be approved by the finance department. And another week for the funds to be issued. I waited patiently and on June 22nd it was approved. I waited a week and I called and spoke to jerry, Shaun, and Steve who's supposedly the supervisor, and they all assured me wait a couple day. Shaun and Steve both get aggressive when I let them know that their process is unexceptable and that they keep giving me the run around. It's July 10th and for the past week and a half I was promised my withdrawal on certain days which has not been fulfilled.

Posted on July 14, 2017

Hi CBalla--

I'm very sorry for the delays and frustration you've experienced with this.

The good news is that I see your payment was made to your Bitcoin wallet, on the 12th.

I wish you all the best,

Tawni

AskGamblers
Posted on July 14, 2017

Dear @Cballa142003,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

AskGamblers
Posted on July 14, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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