Complaint #18
EnergyCasino
Delayed withdrawal due to investigation?
9 years ago
I opened an account with Energy on 5th July 2017. I deposited £250.00, lost it, £750 lost that too, and then £1000.00 which i managed over the course of around 16 hours to run up to £2275.00. I was asked for the usual verification documents which i provided and which were accepted. I attempted to withdraw my money prior to verification via bank transfer as i thought this was quicker than back onto my card. No matter this was declined which is fair. Once verification had taken place i withdrew the full balance to the card i had deposited from. I have since been advised that there is an investigation ongoing into my playing history due to suspicious activity, even when questioned they refuse to tell me what is suspicious. Yes i max bet on the BJ table but that isnt a crime. I have co-operated at every point, sending documents in and even volunteering a photo of myself holding the documents and a further piece of ID (passport). I have asked for a time frame which they wont give me. I have asked what is suspicious about a customer winning again they wont give me an answer.
EnergyCasino Complaint Stats
Resolved
14 / 20
Avg. Amount
$4,273
Avg. Complaint Duration
18 days
Avg. Response Time
2 days
EnergyCasino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 11 out of 16 complaints in this category have been resolved.
This operator's average complaint duration is 18 days, while the average duration across all operators is 7 days.
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