On the 22th December I deposited £50 receiving a £50 bonus. I ended up winning £1180.94 which I withdrew after completing the required wagering etc. I was careful not to break any rules.
The casino asked me for proof or ID and address. I provided these and they were all approved. Then later on I was asked by the casino for a selfie which I also provided them with holding my ID, even though I have never been asked for this in my life in all 30 other casinos I have played..
I have complied with all their requests and have started to worry, I phoned them and they said the casino were still checking my documents, Since the casino is not responsive I felt I had no choice but to post my experience here. I'm sorry that it has come to this and hope that this can all finally be resolved. Thanks.