I am reaching out because I again am having difficulties receiving my winnings from Planet 7. I have $2,800 in pending withdrawals: $1,800 has been approved as of 1/12/18. I have contacted customer service a handful of times and I have been told that because I am VIP it should be expedited and that it has been escalated continuously. The other $1,000 was won (I believe) fairly and has been pending approval for 10 days. I understand that there can be delays in payment, but I would appreciate a little more transparency with this process.
Additionally, unrelated - after winning these sums, my access to daily bonuses and most deposit bonuses were taken away which was a huge draw for this casino! I understand the change was deemed necessary by casino management (as I have been told) so I'm not one to complain. However, after reading reviews it looks like this was a reason preventing many people including myself from returning to play. Thanks for listening!