I submitted all necessary documents to process my withdrawal request of $2000 on 12/29/17. I was originally told this process would take 10 business days by customer service, however after 3 weeks had passed I was informed that the holidays have caused some delays. I was understanding at first, however it has now been nearly two months. Customer service continually provided me with canned answers apologizing for the delay and that it would be taken care of, yet my withdrawal has still not been approved. I can only imagine how long it will take to receive my Bitcoin if my documents are ever processed.