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Planet 7 Casino - Delayed Verification & Unresponsive Customer Service

RESOLVED
posted on February 28, 2018.

I submitted all necessary documents to process my withdrawal request of $2000 on 12/29/17. I was originally told this process would take 10 business days by customer service, however after 3 weeks had passed I was informed that the holidays have caused some delays. I was understanding at first, however it has now been nearly two months. Customer service continually provided me with canned answers apologizing for the delay and that it would be taken care of, yet my withdrawal has still not been approved. I can only imagine how long it will take to receive my Bitcoin if my documents are ever processed.

posted on March 3, 2018.

Hi Gigantor--

I'm very sorry for the difficulties you've been having with this--I should be able to resolve this fairly easily.

I've reviewed your account and I do see we're missing some information from you (I've just sent you an email regarding this). Once I receive the missing bits, I'll be able to have your payment sorted for you.

All the best,

Tawni

posted on March 5, 2018.

Tawni,

Thank you for your response and assistance. I have sent what you have requested.

I will close my complaint when I receive the payment.

posted on March 9, 2018.

Hi Gigantor--

Everything is good with your account and I've already requested your withdrawal to be paid--I would expect this to be done in the next day or two. As soon as I have confirmation this has been done, I'll be back to update this thread.

Tawni

posted on March 9, 2018.

Tawni

I have received my payment. Thank you again for your assistance.

AskGamblers
posted on March 9, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Planet 7 Casino complaints

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  • 3,199 USD avg amount

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