My 3 Withdrawal requests, total of $2790, were approved in Nov 2017. I have submitted all required documents on 23-Nov-2017 by replying to the VIP Manager email that I received and never received an update. After all email followups and Chats, no updates received. I then forwarded documents to all Planet7Casino related email ids that I have and had no luck.
On 16 Jan 2018, one of the support person, thru chat, said all those email ids, from which I was asked to reply back with the documents, including VIP Help Manager email, are not correct and suggested to forward to documents and payments email addresses. I did forwarded immediately (on 16-Jan-2018) and received acknowledgement (#549277) that I'll hear response in 2 business days. Yet no response and today Support team says the documents are not updated yet.
I have submitted all the required documents, Credit Cards Scan, Utility bill, Driving License copy and Authorization form. Please help me to resolve this ASAP as it is pending for nearly 3 months.