What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Planet 7 Casino - Delayed verification and payment

RESOLVED
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 2192
Posted on January 25, 2018

First I would like to say I am level 3 vip. I had gotten 2 email addresses to send documents and both were undeliverable. I had called VIP number and spoke to a man who pretty much didn't let me get a word in edge wise and got another bad email address that was undeliverable. I was very patient and finally called once again and got the address that was the correct one. The polite lady I spoke to I believe was called Linda. Within 2 days my paperwork was verified and she being the professional and courteous employee sent me the verification email and even followed up with a personal phone call to tell me personally. During this period of waiting and the back and forth I had cancelled my withdrawal and lost it,thats fine that was my risk. This all started Dec. 3. My docs got verified Jan. 3. I wrote a sincere note thanking her for her professionalism in dealing with my situation. I made another few deposits and won again $2500 it has not been approved and it is beyond the time limit. I did play a bonus so I realize it will be a little less than this. In Nov. 2016 I went through the same delay and process and didn't get paid till mid Feb 2017. To me this is unacceptable, I have always made sure any deposit I made was never in violation of players terms and confirmed this through chat. I am 53 and battling the same illness that took my mothers life last year and recieving treatment at home. I have spent more than I will ever recover here, I enjoy playing here however I have play at another online casino and verification of docs took about an hour and recieved wire payment in three days. I want to be able to keep playing here but something needs to be done to stream line this process. I along with other players I have chatted with are getting tired of the same priority and escalation comments from chat. And it always seems to take months to get paid. Also the deposits end up being more from bank charges and conversion charges. This didn't happen with your competitor. You know you will get this money back but I will not deposit here until I get paid. I am not a wealthy guy and not able to work now so for me every penny counts. My preferred payment is wire transfer. Please help me to resolve this manner.
Sincerely,
Syknewyork

Posted on January 27, 2018

Hi Syknewyork--

I'm very sorry for the difficulties you've been experiencing with this.

You'll be pleased to know that your payment was sent off to our processor, earlier this morning: 1/25 Paid $2192 for transaction #93941397. Please note there is a shortfall from your original withdrawal request. This is because you used a bonus (VIPBLACK (30 of 999)(50 free spins) $307.10) and all bonuses are non-withdrawable. As such, this amount was removed from your total withdrawal.

I would expect the funds to reach your account towards the middle of this coming week.

I wish you all the best,

Tawni

Posted on January 27, 2018

Thank you so much,I will let you know when it arrives.

syknewyork Oregon
Posted on January 30, 2018

Hi I just wanted to let you know that I received my payment today. Having played on P7 for over 3 years at least, I have only had 3 withdrawals. Each time I have come here and you have been very quick to resolve my problems. Your service is excellent and this casino should follow the same protocol. I have read many complaints about P7 and its the same story and everyone seems to use this forum to get there money. You are wonderful Tawni and very appreciated in this community. I wish you nothing but great health and happiness.
Sincerely,
Syknewyork

AskGamblers
Posted on January 30, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy