Complaint #1017 Planet 7 Casino

Delayed Payout of $1300.00

By Kelly G.

8 years ago

Message on forum

I won $1300 after a play through on a $100 deposit I Wendy through the stack of paperwork to verify the payment. I was cleared and the attached screen shows that it has gone three management approval to release the funds. This was back in August and we are nearly turning the page to November. This is not a large amount and I see others here with larger payout issues. But I call customer service quite often to check on the status as well as email and leave “live chat” messages (since live chat is seemingly never on).

I tried to reach a human being today, and was only successful through the vip number. He couldn’t help me since I wasn’t a vip, but assured me that he would personally make sure that somebody in cs would call minutes. Of course, there has been no call.

Please help me in my request to have the payout delivered immediately. This has simply gone on too long.

Disputed Casino Planet 7 Casino

Reason Delayed payment

Amount $1050

Discussion

AskGamblers

• Support Team

8 years ago

Based on Planet 7 Casino explanation, and submitter's confirmation that the payment for which s/he was eligible for has been received, AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Planet 7 Casino

• Representative

8 years ago

Hi Kelly--

Please re-read my last reply--there is not $250 owed to you.

Tawni

Hotcoffeegirl

• United States

8 years ago

Only a partial amount of this complaint has been met. Please advise on the status of the 250. Thank you.

AskGamblers

• Support Team

8 years ago

Dear @Hotcoffeegirl

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540

Avg. Amount $3,548

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Planet 7 Casino Complaints

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Delayed payment on withdrawal request

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Nataniel690 here

Please see the attached confirmation of completion of playthrough by two different agents

I can confirm I used a $100 max/min cashout coupon.

I was previously told my withdrawal would be canceled since I had outstanding playthrough of $883 however on Wednesday I played Vegas and played down all playthrough.

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