I had been a depositor at this casino and then won a little over 1,000$ on a free chip on March 27, 2018. I immediately sent in my verification documents. I understand that the max cashout is 1,000$. Customer service and the financial departments has confirmed that they have received all they need from me.
Initially, they told me this process would take 12-15 days. Today is day 12 and I chatted with them to c where I am in the process. I was informed that I am waiting for approval and once approved it could take two more weeks!
I have played at many other casinos and never waited this long for approval and payment! So, it's making me question whether I will ever see this money.