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Las Vegas USA Casino - Delayed payout and no signs of getting better

UNRESOLVED
Claudett United States
Posted on March 30, 2018

I had been a depositor at this casino and then won a little over 1,000$ on a free chip on March 27, 2018. I immediately sent in my verification documents. I understand that the max cashout is 1,000$. Customer service and the financial departments has confirmed that they have received all they need from me.

Initially, they told me this process would take 12-15 days. Today is day 12 and I chatted with them to c where I am in the process. I was informed that I am waiting for approval and once approved it could take two more weeks!

I have played at many other casinos and never waited this long for approval and payment! So, it's making me question whether I will ever see this money.

Las Vegas USA Casino Complaints

  • 46 of 103 resolved
  • 3 days avg response
  • 6 days avg complaint life
  • 7,533 USD avg amount

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