Delayed small payment

Made a withdrawal of £601 from here on 26th Oct 2015, despite numerous chats with staff, I have not yet received my funds. Support staff blame the payment provider, last email I received on 5th Nov stated withdrawal will be processed this week or on monday as the latest. Well it is now Wednesday and still no joy, have received another email today stating Kindly note that we are experiencing some delays with the payment provider but as we've been told your withdrawal should be processed within days. Its not good enough

On the spring I was on my mobile and searched for a new casino. And Tivolicasino had been given some good grades. I opened an account (on mobilephone) and deposited 50€ + got 50€ bonus above that. After that I searched over the terms but the link did not work on mobile it just returned to the startpage. Well I thought on every good casino I have played the lowest maxbet has been atleast 6€ . So I started playing and played for example aliens and gonzo's guest. And my balance did not at anypoint got below 50€ Biggest was from gonzo's quest for a 4€ bet about 1800€. At some point of the gaming I played a few (37) round aliens at 5.25€ bet. From which I did not win any significant amount. Well after sometime I got the wagering through and after that my balance was little over 2050€. I made a withdraw request of little over 2000€. And on the same evening I got e-mail from them saying that my withdraw had been ACCEPTED and I would receive the funds soon. At that point I was like great this is how things should be done. But after that it got ugly from the casino. On the next morning I got e-mail from them asking for documents. I was like what do they need those for my withdraw has already been accepted. And few minutes from that I got e-mail that my withdraw had been rejected because of breaking of a maxbet rule. Maxbet would have been 5€ . So my biggest bet was only 25snt over the limit. And those rounds were under 10% from the total wagering. So I am still waiting for the money that they promised me. And that is my main complaint about that I have received the e-mail clearly saying my withdraw has been accepted and will be paid out to me shortly. It has taken almost 5 months now and I have still not yet received the money.