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Delayed Payment of $2325


Around 8-15-16 I made a withdrawal of $2500. On 8-18-16 my documents were approved. On 8-26-16 a check was approved for $1162 and on 9-7-16 a check was approved for $1163. My payout was split into 2 payments equaling $2325 which reflects the bonus being deducted which is correct. I have contacted live chat inquiring about the delay but was unable to get questions answered. I have emailed casino support on two different occasions and received an automated reply that I would receive a response from casino support in one business day. Both times I never received a response and both times the automated response assigned the same ticket number to my inquiry! It seems that I am being ignored. I would expect much better customer care from this online casino based on experiences with other casinos. Please help me get this resolved as soon as possible. Thank You.
Disputed Casino Palace of Chance Casino
Amount $2325

Discussion

User name
Based on submitter's last post AskGamblers Complaints Team is now considering the complaint as successfully resolved and it is being officially closed.

Thank you all for your cooperation.
User name loyalty-level-2
I have received both checks as of 10-07-16. Consider this issue resolved. Thank you askgamblers.com for your assistance and Palace of Chance for your quick resolution.
User name
Hi Pancho--

I'm so very sorry for the delays you've experienced with this.

I've looked at your account and I do see the tracking on your first payment already has come through--I've sent this to you via private message, here at AskGamblers.

Your next payment has been sent off to our processor and I'd expect to have tracking on this by mid-week, next week. As soon as that tracking comes through, I'll come back to update this thread.

Have a great weekend,

Tawni

Palace of Chance Casino Complaint Stats

Resolved 215 / 231
Avg. Amount $2,698
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500