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Planet 7 Casino - Delayed payment tactics

RESOLVED
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 630
frahlee New South Wales Message
Posted on November 27, 2017

Hello. I submitted withdrawal request for $630 on 16th Oct 2017. Provided all verification docs by email same date. Reference attached screen dump - payment approved internally by Planet 7 on 18th October. No payment received. Now nearing 6 week mark. Have sent emails, called their 'help line'...which you never get to speak to anyone...always leave a msg and they'll call back. They never do. Have been on chat numerous times, been told no ID received, it was part of original docs I emailed on 16th Oct. resent ID again twice, still no payment. Most recent chat was just under a week ago. Support told me I need to resend ID as drivers license number was not visible - this was third send of ID. Chat support (Dominic) then confirmed my ID had definitely been received, all was now in order, payment would be received by Friday just gone (24th Nov). Nothing. I am so frustrated at having to spend so much time pursuing them, only for this casino to treat their customer with complete disrespect. Would really appreciate your support in getting them to action my payment. Many thanks, Fran.

Posted on December 1, 2017

Hi Frahlee--

I'm very sorry for the difficulties you've experienced with this.

In case you're not already aware, I had your payment issued to your Skrill account on the 28th: 11/28 Paid AUD $605 Skrill for transaction #1059951.

I wish you all the very best,

Tawni

frahlee New South Wales Message
Posted on December 1, 2017

Hi Tawni. I can confirm I have received Skrill notification of payment. Please close my account, I find it really concerning how many complaints are about your site and I no longer wish to deal with Planet 7.

Fran.

frahlee New South Wales
Posted on December 1, 2017

Thanks to GA for providing an avenue of support to customers who are being treated unfairly. Much appreciated.

Fran.

AskGamblers
Posted on December 1, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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