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Planet 7 Casino - Delayed payment, no contact

RESOLVED
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 300
Posted on September 12, 2016

It has been over a month since my withdrawals, one of $150, and the other of $200.
One was approved for sure because of the emails I got, no idea what happened to the other, because there isn't any notification.
I have emailed "ally" and got an automated response saying they would contact me in 3 to 5 days. It's been over a week, and I've sent 3 emails on the matter hoping it would seem urgent enough.
No response still today.

Posted on September 16, 2016

Hi Kayla--

I'm terribly sorry for the delays you've experienced with this.

The good news is that your payment has already gone off and I can see by the tracking that it is set to be delivered to you today, by 4:30 PM. :-)

I wish you all the best,

Tawni

Posted on September 16, 2016

Why is my payment only $300, when I requested a withdraw of $350?

Posted on September 20, 2016

Hi Kayla--

The reason for the shortfall is simple: With your $150 withdrawal, you'd deposited $50 using your Players Rewards Card (PRC). The PRC has a maximum withdrawal allowance of 2 times the amount of the deposit--$50 deposit x 2 = $100.

You can read the Terms and Conditions, here: https:­//w­ww.p­la­yer­sre­war­dsc­ard.co­m/t­erm­s-a­nd-­con­dit­ion­s.php

I hope this makes sense, now.

All the best,

Tawni

AskGamblers
Posted on September 20, 2016

Based on submitter's last post, AskGamblers Complaints Team consider this complaint as successfully resolved and the case is being officially closed. We are happy that an agreement has been reached and we would like to thank both parties involved into this case for their cooperation.

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